Ruben Delgado

Naugatuck, Connecticut *****

www.linkedin.com/in/ruben-delgado-42249585 • 347-***-**** • ac1813@r.postjobfree.com

Advanced Computer Repair & Data Recovery Specialist

Technical leader with over 15 years’ experience in troubleshooting and advanced repairs

Highly technical and hands-on computer repair specialist, data recovery expert, and problem solver. Champion all aspects of problem solving, configuring systems/networks, and the recovery and confidential storage of data. Maintain critical operating systems, networks, and desktop computers throughout the organization. Directly contribute to revenue increases by improving connectivity and computer speed.

Customized Software Solutions / Policy/Procedure Improvement / Advanced Problem Solving

Project Management / Confidential Data Storage & Recovery

TECHNICAL PROFICIENCIES

Platforms:

Windows 98/XP/7/8/10, Linux, Mac/Apple, RDS

Tools:

R-Studio, WinHex, UFS Explorer, GetDataBack, Reclaime, MS Office 7 and above, Skype, Word, Excel, Access, Quickbooks, Quicken, Remote, Crashplan

Hardware:

PCs/Laptops, Netbooks Hard Drives, Solid State Drives, Flash Drives, Printers, Data Recovery Equipment: PC3000 from Ace Laboratories/Clean air bench from Laminar Flow/Hard drive surgery tools from HDDSurgery, RAIDs, NAS, Security Systems & Mobile Phones (iPhone, Smartphones and iPad as well as Android based mobile devices)

Networking:

TCIP, DNS, LAN/WAN, VPN, DHCP

PROFESSIONAL EXPERIENCE

Senior Data Recovery Engineer (8/2016 – 9/2017) Salvage Data, Port Chester, NY

Successfully recovered data from failing hard drives for a variety of organizations including individuals, legal firms, police departments, courts, hospitals, non-profit organizations, military, and corporate partners.

Responsibilities:

● Evaluated hard drives and determined proper techniques for data extraction: techniques involved head stack assembly exchanges in a clean air environment, PCB swapping, firmware repair and scan for deleted files using proprietary hardware and software.

● Performed imaging of hard drives from new and old laptops and desktops.

● Recovered data from: hard drives, solid state drives, flash drives, RAID 0, 1,5, 10, NAS and cell phones.

● Organized and maintain thousands of hard drives by company and family type to be used as donors.

● Shipped and received hard drives to and from clients using UPS World Ship.

● Coordinated cases with case managers on evaluation, progress and updates.

● Supervised and/or trained new employees

● Increased revenue by 25 percent over a 7-month period

● Implented new and clearer procedures all engineers adopted to daily data recovery tasks resulting in improved product efficacy and effortless operations of data recovery systems

Data Recovery Lab Manager/Engineer (8/2014 – 5/2017) Computer Super Center, Greenwich, CT

Authored a data recovery laboratory blueprint that outlined the specific procedure followed during a disaster data recovery event. Procured cutting-edge data recovery software and other tools.

Responsibilities:

● Built a data recovery laboratory on computer company establishment

● Purchased and installed data recovery equipment for laboratory which included:

*PC3000 from Ace Laboratories

*Clean air bench from Laminar Flow

*Hard drive surgery tools from HDDSurgery

*Desktops to perform data recoveries

*Purchased hard drives for parts when needed from donor drives, Ebay and Amazon

● Received and greeted customers for data recovery and computers for service department through walk-in/mail-in

● Recovered data for customers which includes:

*Recoveries from flash drives, hard drives and RAID/NAS devices

*Utilized softwares for data recovery extractions such as R-Studio, WinHex, UFS Explorer, GetDataBack, Reclaime, etc

● Produced data recovery videos to commercialize and increase productivity for data recovery laboratory

● Assisted service department with Mac and PC computer repair which includes:

*Diagnosis and repair of hardware and software issues such as:

-Eradication of computer viruses, replacement of hardware parts such as ram, hard drives, laptop screens, motherboards and etc; installed softwares and OS such as Office, Quickbooks, Quicken, MAC OS X, Windows XP, 7 Vista, 8, 10 and etc.

● Assisted sales department on computer sales and customer service

● Trained new employees as Computer Technicians and Data Recovery engineers

Data Recovery Engineer (10/2011 – 2/2014) Salvage Data, Port Chester, NY

Assessed damage of client hard drives and determined the best extraction technique for sensitive data. Collaborated with cross functional departments and quickly processed necessary system updates.

Responsibilities:

Evaluated hard drives and determined proper techniques for data extraction: techniques involved head stack assembly exchanges in a clean air environment, PCB swapping, firmware repair and scan for deleted files using proprietary hardware and software.

● Performed imaging of hard drives from new and old laptops and desktops.

● Recovered data from: hard drives, solid state drives, flash drives, RAID 0, 1,5, 10, NAS and cell phones.

● Organized and maintained thousands of hard drives by company and family type to be used as donors.

● Shipped and received hard drives to and from clients using UPS World Ship.

● Recovered data from failing hard drives for individuals, legal firms, police departments, courts, hospitals, non-profit organizations, military and corporate industries.

● Coordinated cases with case managers on evaluation, progress and updates.

Computer Technician (12/2010 – 8/2011) Pricecut Computers, Queens, NY

Diagnosed and repaired simple and complex computer and software issues. Proactively identified errors and instituted permanent corrective actions that virtually eliminated the recurrence of issues

Responsibilities:

● Set up and provided desk side support on a daily basis for application network connectivity issues for clients.

● Responded to house calls and diagnosed issues.

● Ordered stock necessary for repairs.

● Remodeled privately owned home into a computer repair center.

Computer Technician (10/2008 – 12/2010) Sunflower Computers, Queens, NY

Installed, replaced, and monitored the performance of CPUs, motherboards, RAM, graphics cards, power supplies, and PCI devices. Accurately and swiftly repaired a number of laptop accessories and hardware.

Responsibilities:

● Desktop Hardware: Installed and replaced CPU’s, motherboards, RAM, graphic cards, power supplies, and PCI devices.

● Laptop Hardware: Replaced screens, motherboards, RAMS, power jacks, heat sinks, fans, hard drives other devices.

● Software: OS (Windows 98, XP, Vista, 7, Linux and Apple OS), Adobe Photoshop, AutoCAD, media players, Office, CD, DVD, QuickBooks, Printer Software, in English, Spanish and/or Korean.

● Networking: Installed and configured routers, network securities, file and printer sharing, first time setups remote access.

● Troubleshoot internet anomalies.

● Removed viruses and spyware.

● Resolved problems, queries, emergencies and complaints affecting quality or availability of services.

● Installed camera security system for companies.

● Organized and maintained stock equipment.

● Monitored and recommended standards for software and hardware.

● Responded to technical, sensitive or complex inquires or service complaints.

● Planned and coordinated the installation of software, hardware and data communication updates, enhancements, and updates.

● Interfaced with third party technical support vendors and support personnel.

● Responded and attended to house calls.

● Handled pick-ups and deliveries from UPS, Fed EX and USPS.

● Customer service skills:

*Handled incoming calls or inquiries from prospective customers or clients.

*Assisted customers effectively by solving customer disputes.

*Provided customer additional information or explain services.

*Discussed products offered and ensured customer satisfaction.

*Handled confrontational or stressful interactions with the public.

*Completed paperwork and data entry as required.

*Accurately captured customer information.

*Created and maintained service reports and maintain a high degree of accuracy.

*Multitasked computer workloads while prioritizing the client’s needs.

*Handled confidential financial and personal information appropriately.

Lead Tape Loader (9/2001 – 10/2008) Competitrack, Queens, NY

Collaboratively led a team of eight talented individuals. Tracked their individual and group progress by implementing KPIs and other performance indicators. Participated in the IT strategic planning process.

Responsibilities:

● Supervised a staff of eight people.

● Trained new employees.

● Ensured quality work and monitored work progress.

● Made suggestions for improvements to system inventory.

● Oversaw and maintained 200+ VCR program recordings from states all over the US for 24 hour intervals.

● Maintained and organized a VHS database of 300+ tapes.

● Ensured all files on servers were backed-up and archived on a weekly basis.

● Assisted shipment department with VHS tape labeling and packaging for Fed Ex delivery.

● Diagnosed and repaired PC anomalies.

EDUCATION AND TRAINING

Comptia A+ Certification

Waterbury, Connecticut

Computer Science

LaGuardia Community College, New York

OTHER

Clean Driver's License

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