Customer Service Professional Experience

Jeanette P. Furey

**** **** ******, ***********, ***** 78266

Cell 210-***-****

Professional Experience

Fidelity Information Systems San Antonio, Texas

Card Production Associate 1 July 2017 to present

Pulls mailers, pulls inserts, envelopes stuffs and seals letters to be sent to customers. Stock

shelves and verifies all the information is accurate and correct to be mailed out.

orders documentation when needed, moves information to next process for quality inspection

Toyota Motor Manufacturing San Antonio, Texas

Toyota Team Member September 2010 to July 5,2017

Certified in Tundra Hood

Certified in Tacoma Deck

Certified in Tacoma Repairs

Certified in Tundra Hood These positions require attention to detail looking for defects, spot welding, setting parts in robots,

lifting metal for inspection of any splits, changing tips in spot welders and using different types of hand tools. Surface checking and making repairs on any bumps or dents. Safety and quality play a huge part in these processes

Costco Wholesale San Antonio, Texas

Stocker/Pharmacy Cashier October 2006 to April 2009

Operated cash register for pharmacy and stocked over-over-the-counter medicine.

Built merchandise displays and advised customers on purchases and merchandise on sale.

Maintained thorough knowledge of store merchandise to provide advice to customers.

Developed constructive and cooperative working relationships with employees and customers.

USAA San Antonio, Texas

Production Support Specialist May 2002 to October 2003

Documented customer issues using company‘s internal software application.

Communicated issues requiring follow-up with Home Equity Loan Counselors.

Audited mortgage titles for errors and calculated mortgage appraisals with required formulas.

Required high knowledge of lending guidelines, and procedures, including workflows.

World Savings & Loan San Antonio, Texas

Quality Control Specialist March 2001 to May 2002

Audited conventional, Fannie Mae and FHA Loans.

Ensured documentation was signed and that the flood certificate and title were error-free.

Contacted processor to retrieve missing documents before package went to closing table.

Required knowledge of computer operations and excellent oral/written communication skills.

Alliance Bernstein Research & Management Co San Antonio, Texas

Transaction Processing February 1999 to March 2001

Opened new fund accounts and reviewed shareholder transactions for required documentation.

Initiated corrective processing when errors were detected and looked out for potential fraud.

Processed redemption and managed the investments by applying them to established accounts.

World Savings & Loan San Antonio, Texas

Default Administration June 1998 to February 1999

Accepted money that was to be applied to accounts that were in default.

Administrated the fees of attorney’s costs and researched detailed issues.

H.E.B. Grocery Co. San Antonio, Texas

Assistant Service Manager/Book keeper June 1981 to October 1997

Supervised cashiers and baggers to ensure quality service and assisted as a cashier when needed.

Balanced out the ledgers and cashier trays when working in bookkeeping and customer service.

Education

John Jay High School Graduate

San Antonio College-Mortgage Lending

University of Incarnate Word - Christian Ethics & Freshman Comp I

Numerous professional courses offered through HEB, World Savings and Alliance Bernstein Research & Management Co.

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