Customer Service Sales Associate
Resume:
TRITNEY S. WASHINGTON
**** ***** ***** *** #*** Houston, TX 77082 *****************@*****.***
OBJECTIVE
To acquire a position in a well-organized environment and have the opportunity to utilize my excellent customer service skills. To become an expert in performing assigned duties related to the position, above and beyond the normal requirements. Providing a challenging and stable work environment. To become an asset to your company as it relates to satisfactory performance.
CORE STRENGTHS
Strong organizational skills, active listening skills, seasoned in conflict resolution, courteous demeanor, telephone inquiry specialist, customer service expert, telecommunication skills
WORK EXPERIENCE
CUSTOMER SERVICE REP CENTRALIZED SHOWING SERVICE HOUSTON, TX
MARCH 2011-JANUARY 2017
Assisting Licensed Real Estate Agents/ Homeowners with setting appointments to show homes.
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Trouble-shooting, resolving issues assisting customers on website/online appointment setting.
Use automated information systems to analyze the customer’s situation.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer service surveys.
Assisting in other areas when volumes are low, crossed train and learn other aspects of company utilizing my skills as a quick learner.
SEASONAL SALES ASSOCIATE TARGET SUPERSTORES HOUSTON, TX
NOVEMBER 2007-JANUARY 2008
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cashier, Worked as a team member performing cashier duties, product assistance.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints
Excelled in exceeding daily credit card application goals.
Customer Service, Guaranteed positive customer experiences and resolved all customer complaints. Ringing up customers in a timely manner guaranteeing a high level of customer service.
Organized the store by returning all merchandise to its proper place.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Processed merchandise returns and exchanges
Assisting other employees when volumes are low, cross training to learn other areas in order to utilize my skills as a quick learner and to become an asset to the company.
SEASONAL SALES ASSOCIATE WILLIAMS-SONOMA HOUSTON, TX
NOVEMBER 2006- JANUARY 2007
Customer Service, Assisting all customers in locating items with in store. Making sure all guests are well taken care of when visiting store location.
Gift wrapping, assisted in gift wrap department made sure customers items were well wrapped for appropriate occasions
Organizing and stocking shelves, following all departmental guidelines assuring department always clean and pass inspections.
Assisting other employees when volumes are low, cross training to learn other areas in order to utilize my skills as a quick learner and to become an asset to the company.
EDUCATION
ULTIMATE MEDICAL ACADEMY, ONLINE
ASSOCIATE DEGREE IN MEDICAL ASSISTANT, CURRENT ENROLLMENT
ELSIK HIGH SCHOOL, HOUSTON TEXAS
HIGH SCHOOL DIPLOMA, GRADUATE MAY 2008
General Studies
REFERENCES
UPON REQUEST
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