Customer Service Microsoft Office

Summary

Skills

Experience

Education and Training

Gladys Effah

Mount prospect, IL 60056

C: 703-***-****

********@*****.***

Senior Mortgage Service Specialist with +8 years of experience in debt collection and skip tracing with a successful track record of managing and maintaining over 500+ accounts. Excellent communication, verbal and written and customer service skills. Microsoft Office

October 2008

to

May 2017

HSBC Elmhurst, IL

Mortgage Service Specailist

Contact 40 to 50 customers daily whose accounts were past due to negotiate resolution and sent correspondent in accordance with HSBC and regulatory standards and policies.Optimized relations with regulators by addressing issues . Prior to initiating, resuming or restarting any legal action with respect to foreclosure,validated the past due status of the account and all other potential loss mitigation opportunities had been exhausted.

Authorized to stop foreclosure action proceedings after reviewing case with immediate supervisor .Arranged for repayment or established repayment schedules,based on customer financial situation,and helped with modification application if customers were not able to commit to any payment plan. Quickly recognized potential high risk accounts and developed techniques to help collect money and document information to the appropriate system of record which resulted in collecting $150,000 to $200,000 monthly. Ensure compliance, operational risk control and maintained current knowledge of anti money laundering.

October 2008 Merck New Castle, DE

Quality Control Specailst

Review and release of raw material, components and finished packaged product. Responsible for incoming supplies release and sample management. Conducted periodic shop floor audits to ensure compliance. Direct in-line quality support for all compliance,release and environmental monitoring matters.

May 2007 Home Deport New Castle, DE

Vendor

Provided Friendly,fast and accurate processing of customer related transactions such as including, but not limited to;financing returns,exchange,and service requests. Ensured customer concerns and needs are met, and assisted in achievement of store and department customer care and sale goals and objective. Nova Community College Fairfax, VA, United State

Marketing

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