Customer Service Medical

Tania Shuman

***** ***** ****** ************, **● 904-***-**** ● ***********@*******.***●

Self-reliant and enthusiastic professional with 8+ years in customer service. Proficient in handling complex customer service issues and completing tasks to meet customer’s needs. A strong reliable team player and always willing to learn new objectives.

Key Skills

Call Center Experience

5+ years Customer Service

Processes credit card payments

Microsoft Word and Excel

Experience in up selling products

Cash Management and balancing each transactions process

Verifying and troubleshooting issues

Account Service Billing Experience

Professional Experience

EMSI- Examination Management Services Inc. Jacksonville, Fl

Customer Service, Case worker - Medical Records Retrieval, 03/27- Present

•Contacts doctor’s office, medical facilities, pharmacies, and other insurance companies to retrieve medical records by negotiating medical fees.

•Verifying the applicants information name, DOB, case number, and the reason for the call.

•Scheduling call backs to check the status of the medical records request and when will it be processed.

•Researching the facility’s information and updating the status on the case.

•Processing Payments for invoices, mailing out paperwork and Fed Ex any medical information in a timely manner.

•Scheduling call backs and resolving urgent calls by processing what is needed for the patient’s case by using a fax machine or copy machine to update the status in a timely manner.

•Verify Authorizations making sure they are HIPPA compliant, contacting patients to inform them of any special authorization forms needing to be complete to be able to retrieve records to process life insurance .

•Checks Voicemails for the team and personal voicemails updating any information for cases, calling to facilities for any cancellation of request.

•Typing 30-40 wpm while notating all accounts and processing payments for records by via credit card or by check.

•Contacting the copy service departments CIOX, HEALTH PORT, BACTES and MRO verifying process time and verifying Electronic Signatures are accepted .

•Knowledgable in Medical Terminology

•Speaking with the HIM and ROI departments verifying patients information and request status.

Remedy Staffing Jacksonville,Fl - Bernards

Customer Service Account Representative, 02/2017-03/2017

•Working in a call center environment

•Taking inbound calls regarding payments and processing payments

•Verifying all account information and advising the customer of next bill cycle

•Scheduling deliveries that were missed for the customer and making sure the customer is satisfied before moving to the next call

•Emailing route managers and delivery drivers of any credits that need to be applied to the account and advising them of the missed deliveries

•Updated credit card information and banking information to the customer’s account, verifying all of the information was put in correctly

TIDBITS Jacksonville, Fl

Cashier, 05/2004 - 09/2009, 04/2012- 02/2017

•Face to Face interactions with customers

•Operates register and processes credit card payments

•Sells and promotes products to customers

•Verifies and Balances drawers before and after shifts

•Experience in the Bakery Station, Food Line Prep, and Catering Department

•Works well in a team environment and knows how to handle stressful situations

ADT JACKSONVILLE, FL

ACCOUNT REPRESENTATIVE 1 - BILLING 10/2009 - 02/2011

•Prepared and processed accounts payable checks & ACH payments

•Properly directs inbound calls in phone queues to improve call flow

•Prepared invoices for payment & processed check requests

•Monitored accounts to ensure payments are up to date

•Sorted and matched invoices and check requests

•Reviewed invoices and check requests

•Resolved invoice discrepancies

•Addresses customer service inquires in a timely and accurate fashion

•Reconciliation of payments

Education

FIRST COAST HIGH SCHOOL– JACKSONVILLE, FL

High School Diploma, May 2002

FLORIDA STATE COLLEGE - JACKSONVILLE, FL

ASSOCIATES DEGREE- HEALTH SCIENCE

( currently in school for )

CERTIFICATIONS:

Safe Serve

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