Christopher S. Wolfe

***** *** ***** ********, **********, Ca. 92596

Cell: 714-***-****

Email: ac17vw@r.postjobfree.com

IT SPECIALIST

TECHNICAL EXPERTISE

Over 10 years of professional experience in the information technology field

SOFTWARE: MS Windows, including 10, 7, Vista, XP, 2000 Workstation & Server, Windows 2003 Server. MS Office 2000, 2003, & 2007, 2010 Antivirus suites, Track-IT, Backup Exec, Active Directory

HARDWARE: Building Custom PCs, Laptops, Internal PC Components, Network and Local Printers and Scanners

NETWORKING: Ethernet, TCP/IP, DNS, DHCP, TFTP, Wireless Network PROFESSIONAL EXPERIENCE

Field Technician

F2OnSite, Winchester, Ca. 2017-Present

On-site break/fix warranty support, troubleshooting, and parts replacement for laptops, desktops, and tablets.

Work closely with end users to schedule appointments.

Provide customers with on-site computer technical support.

On-site trouble shooting of OEM hardware/software. Contract Employee / Service Desk Analyst

TEKSystems, Inc. 2016-2016

Adams Communications & Engineering Technology 2013-2016 Contract employee for US Department of Veterans Affairs, Long Beach, Ca.

Phone technical support

Answered and logged support calls received at Help Desk. Escalated problems and issues to a higher level of support as appropriate.

Took an average of 40 - 60 calls per day.

Self Employed Online Merchant

Surf City Wholesale, Winchester, Ca. 2011-Present

Own and operate a small resell business.

Research and find sources of products to resell online.

Responsible for maintaining profitability and keeping track of expenses.

Cleaning, processing, and shipping inventory.

Handle customer service, inquiries, complaints, and returns. Desktop Support / Help Desk / Systems Admin

Applied Medical Resources, Rancho Santa Margarita, Ca. 2007-2011

Desktop and laptop support, setup, troubleshooting, and maintenance for 1,000 employees nationwide.

Purchased and supported workstation class computers for CAD engineers.

Responsible for daily and weekly backup jobs using Symantec Backup Exec.

Image computers for deployment using Ghost and Windows Deployment Services.

Assisted managing the WSUS server and deploying Windows updates to all systems. Also responsible for troubleshooting why some updates failed or were not installing.

Responsible for the intern projects – setup and breakdown of user accounts, computers, and phones for over 65 new interns over the course of three months.

Contract Employee / Help Desk Analyst

CompuCom Systems, Inc., 2005-2007

Contract employee for CB Richard Ellis, Newport Beach, Ca.

Level 1 phone technical support for approx. 5000 internal employees worldwide.

Answer and log support calls received at Help Desk. Escalate problems and issues to a higher level of support as appropriate.

Take an average of 40 - 50 calls per day.

Contract employee for Quiznos, Santa Ana, Ca.

Phone support for field reps installing routers at Quiznos store locations.

Configured routers and modems to allow port forwarding or DMZ.

Troubleshot connectivity problems between store and the Quiznos corporate office. Help Desk / Desktop Support / Job Control / Ground Radio Communications Journeyman United States Air Force, RAF Lakenheath, England 2000-2004

Administered overall operation of 80 – 100 networked computers and peripherals connected to base LAN. Installed and troubleshot Air Force proprietary software. Took an average of 20 - 30 calls per day.

Acted as focal point between customers and service personnel. Answered trouble calls, assigned work order numbers, and dispatched service personnel. Tracked scheduled and unscheduled maintenance activities through the use of job control logs, status boards, databases and frequent communication with both the customer and service personnel.

Responsible for system and component repair of all radio communications for base, tower, and radar approach control.

EDUCATION and CERTIFICATIONS

Bachelor of Science, Computer Studies, University of Maryland

Associate in Science, Computer Studies, University of Maryland

Associate of Applied Science, Electronic Systems Technology, Community College of the Air Force

Comptia A+, Network+, and Server+ Certified Technician

MCP Windows 2000 Workstation and Server, 2003 Server, and Windows XP

Microsoft Certified Desktop Support Technician

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