Customer Service Assistant
Resume:
Jaszmine D. Berry
EDUCATION
Trinity Washington University Washington, DC Dec 2015
Bachelors in Criminal Justice
Minor: Forensic Psychology
WORK EXPERIENCE
Greenberg & Bederman LLC June 2016-May 2017
Legal Assistant; File Handler
-Keeps cases organized by establishing and organizing files
-Monitoring calendars; meeting deadlines
-Documenting actions; inputting information into file database and case management software
-Confirming case status with attorney
-Draft legal documents
-File court documents electronically
-Prepare responses to complaints and discovery requests
The Home Depot Feb 2011- May 2016
●Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes
●Maintains customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features
●Maintains quality results by following and enforcing standards.
●Completes call Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period.
INTERNSHIP EXPERIENCE
Court Services &Offender Supervision Agency March 2015-Dec 2016
●Assisted the community support officers with offenders ensuring that they attend the necessary program to complete their probation and or parole
●Attend court hearings and assisted Community Support Officer to include issuing arrest warrants
●Maintained confidential information for offenders using the SMART system database
●Notifying offenders weekly or monthly drug testing and supervision appointment requirements
Administrative Assistant Jan 2013 -Jan 2014
Resistance Rehabilation Treatment Center
●Answer, screen and forward any incoming phone calls while providing basic information when needed
●Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
●Update appointment calendars and schedule meetings/appointments
●Schedule follow-up appointments
●Give visitors badges and direct them to where they can sign in.
Receptionist May 2012 – Jan 2013
Sasha Bruce
●Give visitors badges and direct them to where they can sign in.
●Arrange appointments
●Send email and faxes.
●Answer inquiries about company.
●Keeping the reception area tidy
●Be familiar with emergency procedures
●Assists with other related clerical duties such as photocopying, faxing, filing and collating
ADDITIONAL INFORMATION
●In depth knowledge of Microsoft Office software
●Ability to learn new software applications
●Reliability
●Effective verbal/ written communication skills
●Attention to detail, excellent planning, organizing and time management skills
●Customer service orientated
●60 WPM
1. Ms. Tynika Cobbs
Court Services and Offender Supervision Agency
633 Indiana Avenue, Northwest Suite 120
Washington, D.C. 20004
2. Mr. Vernon Scott J.D.
Assistant Professor of Criminal Justice
Chair of the Criminal Justice program
J.D., Criminal Law/Procedure, Thomas M. Cooley Law School; Paralegal Certif, American University; M.A., Criminology, George Washington University; B.A., Political Science, University of Maryland
Phone: 202-***-****
Email: *******@*********.***
3. Eva A. Morgan, M. Ed.
Assistant Director of Academic Advising
College of Arts and Sciences
Trinity Washington University
*******@*********.***
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