Manager Property Management
Resume:
Dena Rhodes
Durham, NC *****
Tel: 919-***-****
Email: **********@*******.***
OBJECTIVE:
To secure a professional position based on my experiences, and skills, to assist in the growth and profitability of the organization.
EMPLOYMENT:
2016-Present Installation Specialist, Stratabare – Potomic, MD
Responsible for Training, Installations, Live support, Interface installation and support for hotel staff and management. The focus of the position is on hardware setup, training of personnel, and supporting of personnel during an onsite installation of new Hotel Property Management System. The hotel Installation Specialist is responsible for implementing the property management system and training the end users; must be able to communicate with a hotel manager and/or owner with respect to any issue or problems that may arise; responsible for basic level troubleshooting of technical/hardware issues that may arise. Work is performed in both an individual situation as well as in a team situation.
2012-2016 Home Based Reservations Representative, American Airlines –Cary, NC
From an “at-home office” Reservations Representatives sell American Airlines' service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their needs. A Reservations Representative applies sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in the basic training and normal call guidelines. In addition, the Reservations Representative will respond to callers inquiries in our non-airline related ventures, as call volume dictates. All functions are performed within certain time constraints that are based on the average work times of fellow
Employees.
2010 - 2013 Installation Specialist, Mphasis – Parsippany, NJ
Responsible for Training, Installations, Live support, Interface installation and support for hotel staff and management. The focus of the position is on hardware setup, training of personnel, and supporting of personnel during an onsite installation of new Hotel Property Management System. The hotel Installation Specialist is responsible for implementing the property management system and training the end users; must be able to communicate with a hotel manager and/or owner with respect to any issue or problems that may arise; responsible for basic level troubleshooting of technical/hardware issues that may arise. Work is performed in both an individual situation as well as in a team situation.
2007- 2010 Care Coordinator, Caring Hands -Durham, NC
Responsible for direct supervision of Independent Contractors, activities programs and staff for any AFL home, review time sheets, sign-in/out sheets and documentation for correction prior to submission for billing on a weekly basis. Review progress notes and medication administration records prior to submission for billing. Devise corrective preventive strategies for the completion and submission of all documentation. Ensure adequate staffing for assigned cases and/or residential programs.
2006 - 2007 Installation Specialist, Verso Technologies Inc. - Atlanta, GA
Responsible for Training, Installations, Live support, Interface installation and support for hotel staff and management. The focus of the position is on hardware setup, training of personnel, and supporting of personnel during an onsite installation of new Hotel Property Management System. The hotel Installation Specialist is responsible for implementing the property management system and training the end users; must be able to communicate with a hotel manager and/or owner with respect to any issue or problems that may arise; responsible for basic level troubleshooting of technical/hardware issues that may arise. Work is performed in both an individual situation as well as in a team situation.
2005 -2006 Administrative Assistant, Winwood Hospitality /Homewood Suites by Hilton - Durham, NC
Responsibilities included answering multi-phone lines; Scheduling meetings; Orientate new employees; Provide administrative support to the owner and General Manager; Assist in the areas of Payroll, Accounts Payable and Accounts Receivable.
2002 - 2004 General Manager, Thompson Hospitality DBA Fairfield Inn by Marriott - Atlanta, GA
Responsibilities included Staffing, Payroll, Accounts Payable, Accounts Receivable, Marketing, Orientating New Employees, Employee Training and Development, Balance Hotel Check Book, Processing Deposits, Greeting and Welcoming Guest.
Skills and Accomplishments
Implemented hotel Property Management Systems
Certified Implementation Specialist with Hyatt Hotels
Hotel/Motel management and supervision
Successfully trained hotel management and staff (5-20 team members) on operating system
Strong organizational and leadership skills
Full service hotel opening experience
Setup training room and operating system equipment for hotel operations
References Available Upon Request
Contact this candidate