Customer Service Representative
Resume:
Charles Merrifield
******************@*****.***
Summary of Qualifications
Strong computer skills (Microsoft, Excel, Outlook)
Ability to establish and maintain effective working relationships with others
Typing Skills
Team Player
Goal Oriented
Strong Organizational Skills
Achievements
Proving world class customer service
Meeting all metrics and quotas
Perfect attendance
Employee of the month
Customer commendations
Mentoring
Employment
iQor Richardson, Texas 12/2014 - 2/2015
Customer Service Representative
Processed Payments for Affordable Health Care Customers
Provided Customer Service by answering general questions regarding health care
Maintained contact with the health care market place
Aegis Irving, Texas 8/2012 - 1/2013
Customer Service Representative
Provided Customer Service
Assisted potential customers enrolling in Medicare Part D Plans, Supplement Plans, and Medicare Advantage Plans through United Healthcare
Protection One Irving, Texas 12/2007 - 8/2011
Monitoring Rep 1/Video Rep 2
Provided Customer Service
Supervised video accounts and monitored alarms for commercial businesses and residential customers dispatching police and fire departments as needed
Trained incoming employees
T-Mobile Frisco, Texas 6/2007 - 11/2007
Tier 2 Technical Support
Provided Customer Service
Helped customers with phone issues.
Provided troubleshooting flows to resolve problems with phone or network
Sprint Dallas, Texas 7/1999 - 11/2006
Professional Business Associate
Provided Customer Service
Assisted long distance customers with various issues such as billing questions and general inquiries.
Worked on complex computer systems and applications
Sold phones and plans.
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