Customer Service Marketing

***********@*****.*** 302-***-****

Lisa M. Hopson

A dynamic team player displaying exceptional writing, teaching, problem solving, technical, and networking skills is so looking forward to her next customer service, teaching or technical assignment.

By writing manuals for the mainframe security and Tivoli Services Desk processes that my team supported and by keeping both the support staff and end user community security compliant daily, I kept my division audit ready throughout my nineteen years of supporting AstraZeneca and IBM.

By substitute teaching from K thru 12th grades all over the New Castle DE and South Jersey areas, I not only managed classroom order, but I executed many teachers’ lesson plans and when there were none I created lessons on the spot. I have been in Gym, Art, Music, and Library classes as well as the standard classrooms.

By creating online marketing content for speed dating events in my area and hosting these events, I have built a client list and in the first year was the catalyst for at least one engagement.

In my direct marketing endeavors, I was able to run both small one- on- one presentations and larger teleconferences, and engage with the prospective clientele at retail points.

By putting on themed family birthday celebrations annually, I have negotiations and budgets down to a science. I love the logistics side of any celebration whether business or personal.

By cultivating relationships and working events, I have developed strong lasting connections among chamber of commerce membership.

I am proficient at IBM Mainframe; NT Client Servers; MS Windows package; Twitter; and Facebook Ads, and social groups such as Google and Yahoo.

- Source4Teachers (New Jersey 856-***-****) September 2015 thru

Substitute Teacher – executing teachers’ lesson plans

- Certified Payment Processing (Carrollton, TX 75006) August 2014 thru August 2015

Account Executive Sales

- People Share (Delaware 302-***-****) - and Source4Teachers (New Jersey 856-***-****) April 2013 thru Jun 2014

Substitute teacher and temp employee - executing teachers’ lesson plans

- Advantage Marketing and Sales 856-***-****) October 2012 to April 2013

Direct Marketer - Conducted wine tasting events for a Gallo Wine project

- 8 Minute Dating 617-***-****) April 2012 thru -

Event Organizer - Scheduled internet marketing campaigns for speed dating events that I hosted.

- ACN June 2008 to October 2011

Independent Distributor - engaged with prospective distributors and clients while leading presentations and performed impact analysis to accurately determine prospective clients’ needs.

- IBM Global Services 914-***-****) Feb 2001 to June 2008

Project Manager - Oversaw a project that added 1500 third party physicians into specific AstraZeneca drug trial databases through broadband access

Network Systems User security Supporting AstraZeneca, Blockbuster and Viacom Created and Documented troubleshooting procedures for the Tivoli Service Desk for both problem and change management

- AstraZeneca 302-***-****) June 1989 to Feb 2001

Data Security and User Administrator - Solving access problems by performing root cause analysis to facilitate end users’ access to sensitive information on a variety of platforms and technologies and documenting each process

Salem Community College Associates in Business Administration and Computer Science 6/86 - 6/89

Delaware Alcohol & Tobacco Alcoholic Beverage Server Training Certificate 10/12 - 10/16

Former member of four Chambers of Commerce from 2009 thru 2011

New Castle Chamber of Commerce; West Chester Chamber of Commerce; Central Delaware Chamber of Commerce; Middletown Chamber of Commerce

Reference:

1. Vincent Jackson – ********@*******.***

2. Idriss Belghali – 609-***-****

3. Deanna McGrath-Clark - ***************@*****.***

Richard Hartland – ********@*******.***

4. Karla Woods - 302-***-****

5. Peter Ennis – 302-***-****

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