Phlebotomist

Christie Hitchcock

***** ******* ****** *********, ** 80026/ Phone: 720-***-****/ Email: ************@*****.***

Phlebotomist

Highly effective Medical Assistant, Patient Service Technician and Phlebotomist; Commended for exemplary customer service and excellence in patient care; Recognized for meeting and exceeding company expectations and requirements with consistently high percentage of laboratory accuracy.

Compassionate and skilled professional, with comprehensive experience in various aspects of patient care; Passionate about health and wellness; Clinical and administrative experience; Exceptional communication skills; Solid interpersonal aptitude, fostering professionalism and a positive rapport with patients and staff; Recognized as effective and composed in emotionally charged situations; Committed to achieving balance professionally and personally, and continuing in career training and development.

Areas of Expertise

Medical Assistant * Apheresis Technician * Phlebotomist * Laboratory Specimen Collections Specialist * Forensic DNA Collections * Customer Service * Trainer * Rapid Conflict Resolution* Quality Patient Care*Quality Control * Time Management and Prioritization * Regulatory Compliance and Standards * Team Building

Professional Experience

Cordant Health Solutions @Dimensions Pain Management - Louisville, CO

Laboratory Collection Specialist (LCS) _ June, 2016-February,2017 & July, 2017-current.

Recognized by medical provider, Tina Snyder, NP, as a Cordant employee that is “under-utilized”, January 17, 2017.

Proficient in oral and urine drug collections and processing for qualitative Point of Care testing prior to confirmatory laboratory testing, as well as CORE collections, requiring additional calculations with the submission of pH readings, body weight, and gender, for quantitative diagnostic results.

Data entry: CareEvolve, and LabOnLine, for laboratory results and generating electronic requisitions.

Verbal and electronic communications feedback with clients as well as the Cordant team, supporting customer service standards of excellence.

Marathon Health for Life/ Favorite Healthcare Staffing – Glenwood Springs, CO

Medical Assistant/Wellbeing Advocate February,2015-March, 2016

Travelling Medical Assistant for Marathon Colorado clinics.

Back office: In-office labs and procedures: BD Veritor System for Rapid Flu A&B ; McKesson Strep A; AlereCholesterol; McKesson Blood Glucose; A1C NOW; HCG urine; Mononucleosis; vaccinations and injections: TDAP, pneumococcal, allergy, testosterone; ear irrigations; assistant to in-office procedures.

Phlebotomist: Specimen collection and lab processing.

Front office: Front Desk customer service, scheduling, and referrals.

Medical software application: Marathon EMR.

Measured Progress/ Aerotek – Longmont, CO

Scorer April-June, 2015 and 2016

Measuring student progress, grades 3, 10 and 11, for MCAS Field Testing; Reading; Development and Ideas, Unity and Coherence, Word Choice, Sentences and Paragraphs, and Grammar.

Castle Rock Family Physicians/ Aequor – Castle Rock, CO

Phlebotomist June-August, 2015

Per Diem contract Phlebotomist, providing laboratory services for CRFP, with specimen processing for analysis through Lab Corp, Quest Diagnostics, True Health Diagnostics, Atherotech, and various specialty labs.

Boulder Medical Center/ Favorite Healthcare Staffing – Boulder, CO

Phlebotomist August-October, 2014

Laboratory phlebotomist/ Outpatient Clinic.

Medical software applications: Sceris, Meditech, and NEXTGEN.

Laboratory specimen collection and processing.

Onsite Health Diagnostics – Denver, CO

Phlebotomist/ Health Coach March, 2015-Current

Providing corporate wellness screening events, including blood draws, finger sticks, health coaching and referrals. (Independent contractor, PRN position.)

Biomat – Denver, CO

Donor Processor __ February, 2014-August, 2014

Qualified to prescreen plasma donor candidates for plasma apheresis, a process used in the extraction of plasma proteins for the further manufacturing of pharmaceuticals under FDA regulation and other regulatory agencies.

Strict adherence to regulatory process is required inprescreening applicant donors: interviewing, biometrics, vital signs and hematocrit readings, and documentation.

HL Stair

Director of Marketing January, 2014-present

Public and Media Relations – Create media plans as blueprints for company image and vision, writing, website development, internet marketing, customer and consumer relations, sales.

Marketing – Determine marketing needs, providing development of an effective marketing plan; promotion, pricing, and development of advertising through mass media and communications, connecting the consumer market with goods and services.

Laboratory Corporation of America – Englewood, CO

Patient Service Technician_(PST) March, 2003- January, 2014

Manage all aspects of customer service, with a recognized ability for problem resolution and patient satisfaction

Demonstrate artistic and technical skill in performing venipunctures and guiding patients through all phases of the phlebotomy process

Experienced in serving a broad spectrum of patient demographics from the elderly to infants, including special needs patients such as the physically, mentally and emotionally challenged

Display proficiency in operating TOUCH, a computerized system of operation, designed for laboratory accuracy in all phases of specimen collection and processing; Perform systematic specimen processing to include temperature and time sensitivities, aliquotting and chemical additives, specialty testing and kits, blood cultures and stats

Demonstrate proficiency in paternity testing protocols and employer drug screens: assuring accuracy in the collection of client ID verification, submission of legal documents and photographs, the extraction of oral DNA samples and regulated urine collection

Career Accomplishments:

Singlehandedly direct the Broomfield Patient Service Center, with success in maintaining a reputation for zero complaints and a high volume of complimentary patient feedback, including “professional”, “excellent”, “very satisfied”, “well managed”, and “painless”

Gained recognition for providing exceptional customer service, while effectively managing a demanding patient load

Consistently achieved high percentage of laboratory accuracy, exceeding quarterly expectations and requirements

Training in laboratory procedure and phlebotomy.

Current with annual compliance training requirements as outlined by governing agencies

Education and Credentials

CPR Certified, Professional – Boulder CPR, September, 2014.

Certified Phlebotomist – Phlebotomy Learning Center, 1998.

Coursework applied toward Masters of Arts in Speech Language Pathology – University of Colorado, Boulder, CO, 1991-1992.

Bachelor of Arts, Mass Communications – University of Denver. Denver, CO. Graduate, 1986.

References Available Upon Request

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