Customer Service Sales

ROBERT J. ARMITAGE

Medfield, MA ***** ***************@*****.*** 508-***-****

Natural ability in assessing customers and end user issues. Talented communicator, both technically and non-technically, with users and professionals on all levels.

Telgian (Fire Life Safety) 2013 - 2015

Business Developement

Builds market position by locating, developing, defining bussiness relationships resulting in appointments to the sales team. Locates decision makers and influencers or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.

Hot Calls, Inc. (Virtual B2B Customer service Call Center) 2008 - 2016

IT Support / Project Manager

Rebuild company IT infrastructure. Transition from a brick and mortar to a virtual platform. Implement VoIP infrastructure to support remote users throughout US with complete metrics reporting for reporting measurement. Provide complete remote support for users and management staff using VoIP, MS Lync and LogMeIn. Evaluate technology based campaigns, develop strategies and train agents.

Transitioned into a part time consulting and support role to pursue a position in Business Development.

AXIS Microsystems, Inc. (Managed IT Services) 2005 - 2007

Technical Services Consultant

Business to Business Technical Sales Consultant for IT Managed Services and VoIP Telephony Systems to small and mid-sized companies in the Boston area. Develop sales and marketing materials, Lead generation programs. Solution development and presentations. Develop technology solutions for client needs. Business Technology ROI Studies and executive presentations.

HOOK MEDIA (Internet marketing and advertising firm) 2001 - 2003

IT Manager

Designed, and established the complete technology infrastructure, an integrated network system, to source, purchase, and install systems that would accommodate extremely rapid domestic and international expansion. Built Support Services, Helpdesk, Software and Web Development teams.

IT Investments – Presented a value proposition to executive management regarding numerous possible applications of data warehousing, and prompted them to secure additional venture capital.

IT Consultant

IT Consultant – Work with clients to align the business strategy, IT Strategy, business infrastructure and IT infrastructure. Design and implement technology solutions to improve work flow and customer relationship and to compete more effectively.

RANDOM ACCESS (IT consulting and Network Services) 1985 to 1997

Formed a partnership to launch the start-up of a network services company, provided network services and support to resellers..

Built a professional and technical staff whose primary focus was on systems integration and network support. Transitioned into an executive consulting role to expand business services and capitalize on emerging market demand for IT strategy development, infrastructure planning and client advisory.

New Business Development – Captured more than 200 long-term clients spanning industries such as accounting, advertising, and manufacturing. Negotiated 50 reseller agreements, and generated revenues of $1 million.

IT Infrastructure Planning – Acted as the go-between with the client and the reseller to design custom infrastructure. Offered system enhancements, on-site services, upgrades, installations, IT planning and consulting. Conducted long-range IT planning and applied new technology to enhance clients busi nes.

IT Consulting & Advisory – Assumed role of Interim Director of IT for clients to conduct assessment of existing infrastructure and staff and deliver recommendations for short-range and long-term projects to support business growth.

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