Customer Service Technical Support

Nicholas Konkwo

Customer service, Help desk, Technical support

Lanham, MD

*******@*****.*** - 240-***-****

Experienced audiovisual, IT help desk and customer service Professional with experience in customer service, help desk, technical support and Sales in a fast paced call center environment. Also have extensive experience in setting up, operation, striking, retrieving and the removal of audio, video, sound and lighting equipment from area hotels, conference, convention centers and meeting facilities. These include microphones, speakers, video screens, computers, projectors, video control monitors and more. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Quality Control Technician

Video Equipment Rentals - Lanham, MD - June 2015 to March 2017 Worked as quality control technician in a very large high end and professional audio and video equipment rental warehouse.

Ensured that rental equipment returned with all parts and accessories. Assembled and tested equipment to ensure that they were in working condition. Checked for and documented any damage to equipment and made required damage reports. Cleaned, repaired and repackaged equipment as needed and stored equipment in the appropriate section of warehouse.

Pulled and tested equipment prior to filling orders from rental sales. Provided technical support to customers on rental equipment over the phone or via email. Resolved resolved any technical issues customers encounter while using rental equipment. Freelance Audio Visual Technician

AVTEK Staffing - Washington, DC - April 2013 to May 2015 Setting up, operating/technical support, striking, removing, retrieving audiovisual, video, sound and lighting equipment for conference, convention centers and meeting facilities Set up laptops, screens, projectors to setup LCD packages for meetings and conferences. Set up microphones, sound systems and lighting systems for meeting and conference. Provided technical support for the sessions as required by clients. Freelance Audio Visual Technician

AV Solution International Inc - Alexandria, VA - September 2010 to March 2015 Setting up, operating/technical support, striking, removing, retrieving audiovisual, video, sound and lighting equipment for conference, convention centers and meeting facilities. Set up laptops, screens, projectors, LCD packages, microphones, audio systems and lighting systems for meeting and conference.

Providing technical support for the sessions par the clients Freelance Audio Visual Technician

Crystal Clear Productions - Washington, DC - October 2007 to July 2012 Setting up, operating/technical support, striking, removing, retrieving audiovisual, video, sound and lighting equipment for conference, convention centers and meeting facilities Set up laptops, screens, projectors, LCD packages, audio mixers and speakers for meetings and conferences.. Set up equipment for video teleconferencing, and or Poly-Com formats Pulling, setting, rearranging, and testing equipment on a day to day basis for both breakouts, and general sessions.

Providing technical support for the sessions as required by clients. Technical Customer Service supervisor

Uslaw.com - Silverspring, MD - March 2002 to June 2007 Established procedures for documenting, troubleshooting, escalating, tracking and resolving technical customer service issues; provided technical support to Client Affiliate Network customer service and sales team, help affiliated attorneys with editing and updating their websites at Uslaw.com, Processed membership applications and responded to requests for membership information via email or telephones. Technical support / Help Desk

Sitel Corporation - Herndon, VA - June 1999 to February 2002 Provided level two technical support 3com palm pilot and palm computing organizers and software users, a fast paced, 4000 calls per day call center.

Troubleshooting hardware and software problems for the hand held organizers and computers on Windows and Apple OS.

Assisted palm users in configuring their computers and palm pilots for network synchronization. Supervised fellow techs with tough calls and troubleshooting tips. EDUCATION

Associate Degree

Federal Polytechnic Nekede

High School Diploma

Ngwa High school

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