Technical Support Management

Al Veissi

Cell# 949-***-****

ac17ig@r.postjobfree.com

https://www.linkedin.com/in/alveissi

CORE COMPETENCIES

Implementation and operations of a cloud datacenter infrastructure, datacenter administration, servers, storage, middleware, non-application software, networks.

Operations that support the applications and Business processes as required.

Technical hands-on to work in a cloud for an enterprise company addressing critical marketplace innovation & pushed the envelope of a high-volume infrastructure to scale horizontally to address security, reliability, performance, availability and scalability of the infrastructure.

As a Senior Datacenter System Engineer and Storage Technology Professional, Excellent analytical/problem solving abilities, leadership, and service skills.

Excellent in presentation, customer, business, and negotiation skills, I am proficient in network. performance, data communications, Dell/EMC, NetApp, VMware, vCloud, Brocade and Cisco UCS.

I possess extensive experience in designing, deploying, Knowledge of key backup/restore, Snap mirroring.

Clustering technology trends Interaction, supporting business processes, network and technology infrastructures, applications, and IT consulting.

Deploy Snap Mirror Disaster Recovery Plan.

Best security practices for policy, process, and configuring IT securely.

Areas of Expertise

Data Center infrastructure

Cisco Technologies UCS

Lead client analytics

Disaster Recovery

VMWare Expertise

Reporting services portfolio

Resource Allocation

Network Configuration FC

Strategic Planning

Cloud Architecture Design

Asset & Supply Management

Microsoft Exchange

Build analytics solutions

Storage Management

Domain Name System (DNS)

Brocade network advisor

TECHNICAL KNOWLEDGE AND STRENGTHS

Manage incident resolution within the environment, facilitating collaboration among other infrastructure and application.

Serve as an escalation point from third party support teams for major incidents, and escalate to the appropriate stakeholders as required.

Managing the deployment, monitoring, maintenance, and support of operating systems (Windows, Linux), devices, hardware, software, etc.

Partner with and influence stakeholders to promote simplification, standardization and innovation and to ensure risk are understood and minimized.

Act as a subject matter expert for troubleshooting and resolving complex, multi-tier problems that span several different components.

Automate production operations processes.

Automate continuous integration and deployment processes.

Implement application performance monitoring to ensure platform uptime and performance

Define, measure, and meet key operational metrics including performance, incidents and chronic problems, traffic and conversion, etc.

Ensure that change management projects manage risk to applications and technologies. Design project to minimize disruption and help maintain consistency in critical environments. Work with support teams to manage approvals for changes impacting production.

Establish strategic direction for operating system platforms including technology reviews, analysis and selection to ensure company has adequate infrastructure to provide suitable operating environment(s) for various applications.

Develop architecture strategies to ensure that current products can continue to evolve into the next generation storage, to ensure cost-effective data protection solutions, and to ensure scalable solutions for enterprise-wide deployment

Responsible for the Infrastructure & Operations (I&O) function for Mercury Insurance, general direction of the Stockholder of Computing Services. This includes data center infrastructure (servers, storage, facilities, networking & appliances), network administration, network engineering, client environment engineering, tier 2 and 3 support,

Responsible for envisioning, designing, and implementing plans for enterprise architecture to ensure

Appropriate capacity, capabilities, and infrastructure are available to support Institute initiatives

Disaster recovery, Business continuity, and system/network security,

PROFESSIONAL EXPERIENCE:

Mercury Insurance Brea, Folsom CA Jan 2017/ present

Senior Infrastructure and Incident Support Systems Engineering

Significant Accomplishments:

Data Manageability Reporting Specialist, drive organizations to deliver application-integrated reporting for business-critical environments. I architect and deploy NetApp’s technical mission for next-generation of manageability and reporting services portfolio, OnCommand Insight (OCI) and to develop Capacity report with historically option in OCI, and documented how to program and craft reports against MYSQL DB.

Influence stakeholder, to innovate around NetApp’s OCI software technologies. The objective of this position is to enable stakeholder to do what they really want to do. Which is to increasingly consolidate and virtualize their worldwide storage in their own private data center/cloud or public data center in two Data Centers and they can run report and understand the data in the cloud this will enable them to move to the cloud more aggressively.

Reduces data center and branch management costs while delivering security and control over their data.

Planning and designing major portions of the implementation and engineering effort including:

Designing/architecting major reporting components for the customer’s environment

Task management for each of the projects working till completion of all request.

Communication with clients and management Specific responsibilities include: Scope and write detailed Statements of Work, Project manage engagements, Deliver on consulting tasks (e.g., installation and configuration, Documentation.)

Migrated Brocade Directors in two different Data Centers, and installed Brocade network advisor, configured all the Zooning,

Deployed hardware reconfiguration service for servers and clients

Best security practices for policy, process, and configuring IT securely

Deploy MetroCluster with Snap Mirror to allow high-speed data replication and recovery over a LAN or WAN.

EMC2 Irvine, CA OCT 2007/ NOV 2016

Senior Lab Network Systems Engineer

Managed on-site Data Center for various EMC product lines. Supported cross-functional teams (Engineering, Quality Assurance, Development, Marketing, Sales, Training, and Technical Support team) to plan and meet computing infrastructure and operational needs. Provide real-time and ongoing status to executive stakeholders, and be trusted advisor to our engineering departments.

Manage backups, and restoration, including scheduling, monitoring, troubleshooting.

Significant Accomplishments:

Upgraded, set up, and configure EMC, Dell, HP, NetApp and Cisco UCS in the Data Center

Led project management for expansion of our Data Center (From 33 racks to 167 racks)

Deployed and designed VM environment in VMware vCloud Director: Installed, configured

Managed daily deployment of new servers in accordance with best practices and standards, considering pragmatic considerations

Provided and maintained on-demand OS installation and reconfiguration infrastructure for Windows, RHEL, SLES, Mac OS, Solaris, AIX, IBM, HPUX, and other operating systems

Possesses knowledge about storage reconfiguration service for NAS, SAN, and HSM, with emphasis on EMC Clarion/VNX, VMAX3 storage, ISILLON, and XTRIMIO

Worked with the facilities management to ensure adequate power, cooling, and physical space for the existing and new computing and storage hardware

Maintained internal network-based services, such as NTP, DHCP, IP, and delegated DNS

Provided VMware ESX 3.0-5.0, 5.5, and 6.0 installation and administration services

Created formal documentation of network assets, connectivity, diagram, and placement. Provided user assistance and technical support to users

Documented network assets, connectivity, diagram, and placement.

Solidified and formalized the corporate infrastructure. Reduced day-to-day operation costs by configuring and tuning the infrastructure to provide more stability and reduced the number of lost production hours

Deployed hardware reconfiguration service for servers and clients

Set up the machines to include HW and SW, both OS and application SW by composing the systems and loads the Customer's data (demographics and images) onto the systems and performed troubleshooting/reconciliation of data

Follow up on open purchase orders with suppliers regarding invoicing activity and delivery

Eliant, Inc, Irvine, CA Oct 2003 – Nov 2006

Senior Network Engineer/ System Administrator

Troubleshoot, and Monitored network and server performance in the areas of response throughout, and made Virtual Private Network (VPN) available for Eliant West and East locations

Setup, configured, and supported internal and external networks

Managed Florida via VPN and supported their Exchange environment

VMware was used to implement the “Source Forge” project management application. Setup for this application beyond setting the VMware configuration (IP address, etc.), which included allocated hardware, installation, testing operation, and incorporated the unit into the Active Directory structure, and set up the backups

Developed and maintained (all servers, workstations, warranty status/software/licenses, CPU/capacity, Hard Drives, RAID/memory, and the duty of all servers), application security, and network configurations

Provided technical support and guidance to users in Eliant West and East.

Maintained VERITAS 10.2 Backup including scheduling, monitoring, and Scan Micro Virus Protection System

Consistently negotiated the best possible price for IT department acquisitions, including software and hardware.

Pro-Guard International, Laguna Hills, CA Oct 1998 – Aug 2003

MIS Manager/Lead Systems Network Engineer

Ensure consistency of processes and procedures, technology standards.

Ensure all operations-related problems are resolved in a timely manner to minimize user impact.

Drive the building and fostering of teamwork across the organization demonstrating the agility of the IT Operations organization to exceed expectations.

Manage backups, and restoration, including scheduling, monitoring, and managing tapes.

Developed and maintained (all servers, workstations, warranty status/software/licenses, CPU/capacity, Hard Drives, RAID/memory, and the duty of all servers), application security, and network configurations

EDUCATION

Mechanical Engineering - Germany University

Microcomputer/Electronic- Santa Ana College, CA

Telecommunication- Call State Fullerton, CA

CERTIFICATION AND TRAINING

Project Management Professional (PMP) in progress

OnCommand Insight installation, configuration

Brocade switch Network advisor installation, configuration, Implementation

VMware NSX Training, Configure, Manage[V6.0]

VMware vCloud Director: Install, Configure, Manage [5.5] Online ILT

Data Domain System Administrator

VMware vSphere 5.0:6.0:6.1 installation, configuration, Troubleshooting

VMware Site Recovery Manager

Avamar Training Summit Boot Camp

Certified VNX Host Integration and Management

EMC Avamar Administrator

Red Hat Linux System Administration

ITSM and ITIL Overview - Advanced IT Configuration Management - ITIL Training

Isilon Administration, and Management

EMC Storage Analytics (ESA) 3.0 Recorded Knowledge Transfer

VNXe Series: VNXe Operating Environment v2.1.0 Technical Difference

HP, Cisco, Dell, and Brocade switch.

Introduction to the Brocade Analytics Monitoring Platform

Tintri VMstore T5000 Racking and Installation

Technical course of NetApp EF Series All -Flash Array training

SnapMirror Disaster Recovery

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