James Eric Tinkle

* ******** ****** **** **, Little Rock, AR 72223

Cell: 501-***-**** - ac17gi@r.postjobfree.com

Career Overview

Proactive Computer Systems Analyst with diverse industry experience in banking, health care, insurance and

government. Professional knowledge includes software, hardware, and networking environments. Skilled

technician with 17 years in technical and customer support roles. Effectively identifies problems using advanced

troubleshooting skills. Always putting the client first, with an innate ability to develop rapport, while exceeding

client expectations.

Qualification

Advanced troubleshooting abilities in Windows 3.1/2000/XP/Vista/Win7/Win8

Technical help desk experience

Vast experience with PC moves, updates, break fix and PC refresh

Experience configuring and installing Cisco systems

Highly organized and able to juggle multiple priorities

Network knowledge and connectivity troubleshooting experience

Experience with Dragon, Eclinical, and Imprivata software

Consulting and training concerning hardware and software

Technical Skills

Skills Experience Total Years Last Used

Active Directory Experienced 1 Current

Computer Systems Analysis Experienced 12 Current

Microsoft Office Experienced 3 Current

Eclinical Data base Experienced 1 Current

Dragon Medical Software Experienced 1 Current

Dell certified servers, workstations, and Professional 12 Current

laptops

H.P. certified servers, workstations and Professional 12 Current

laptops

PC troubleshooting and break-fix Professional 17 Current

Network knowledge and connectivity Experienced 8 Current

PC refresh Experienced 17 Current

Windows 3.1/2000/XP/Vista/Win7/Win8 Professional 17 Current

Customer Service Professional 17 Current

Accomplishments

Leadership

Served as Team leader, responsible for supervising on call group for 24/7 coverage.

IT Training

Successfully trained numerous customers to use new operating systems.

Technical Training

Actively mentored, trained, and supervised new employee's for several months to improve and maintain

general professional skills

Work Experience

Business World

December 2015 to August 2017

Customer Support Supervisor

Diagnose and resolve hardware, and networking issues, using remote access where applicable.

Download, configure and verify connectivity to various MFP’s at client’s location.

Maintained and monitored meter readings, supply levels, and error codes on MFP’s using a program call Smartlook.

Completed all administrative tasks associated with each ticket.

Allied Technology Group

Dec. 2014 to July 2015

Network & Computer Systems Analyst

Diagnose and resolve software, hardware and networking faults. Maintain and administer computer hardware and software configurations. Track performance of computer and network systems.

Direct computer access, to discuss with end users, on how to resolve existing system problems.

Optimize network, software systems configurations.

Computer Systems Analyst

March 2014 to December 2104

Pyramid Consulting - Little Rock, AR

Provided base level IT support to client personnel. Processed an average of 14 inbound and outbound technical

support calls.

Provided thorough support and problem resolution for customers. Researched issues on various computer systems

and databases to resolve complaints and answer inquiries. Provided break-fix services to end users. Completed all

administrative tasks associated with each ticket.

Field Service Engineer

December 2013 to March 2014

World Wide Tech Services - Little Rock, AR

Provided software, network and break-fix support for Dell, H.P., Lexmark, IBM, ASUS and various peripheral

equipment. Acceptance and delivery of all service calls assigned as well as assistance to fellow service technicians.

Responsible for control, return of all assets, and maintaining parts inventory. Completed all administrative tasks

associated with each ticket.

Independent Contractor

March 2013 to December 2013

Consulting for Computer Systems Analyst - Little Rock, AR

Prepared equipment for all operations. Tracked maintenance actions and completed records. Aligned and tuned

complicated inter-related circuits and electromechanical systems. Set up, tested and configured networks,

desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Resolved

technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM

and graphics cards. Performed diagnostic tests and repaired malfunctioning hardware and software. Diagnosed,

installed, configured and repaired computer systems and software.

Telecommunications Technician

February 2011 to August 2011

Hue - Solutions - North Little Rock, AR

Responsible for installing, configuring, maintaining, and optimizing all telephone systems and services. Including

voice mail, network routers, switches, and conferencing environments. Experience providing end user

telecommunications support to on-site and off-site customers. Experience working with vendors and carriers to

perform installations, troubleshooting issues, and execute move/add/changes to customer’s equipment.

Education and Training

Associate of Science: Electronic Technology, 1995

National Education Center - Little Rock, AR, USA

3.8 GPA

Coursework in Distributed Computing, Networks and Databases

Continuing Education through self-taught web instructional seminars

Attended various Customer Support Seminars

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