Vmware, system admin, network support

PHONG TRAN

***** ********* **** ***** #****, Houston, TX 77069

Cell: 469-***-**** / E-mail: ac17g9@r.postjobfree.com

Summary

Service oriented Network and Database Administrator with 12+ years of experience in computer network support, security, and engineering. Strong customer service, troubleshooting, and complex problem solving skills. Ability to design, implement, troubleshoot, and maintain networks and databases.

Education

Certifications

Bachelor of Science in Telecommunications Management

- DeVry University

Associate of Applied Science in Computer Information Systems

-Rio Hondo College

Network & Database Administration(SQL 2012/Server 2012 MCSA Certifications)

- Asher College (Currently Attending)

Microsoft Certified Professional (Window 7)

VMware Certified Professional 5.5 (VCP5-Data Center Virtualization)

Software Hardware

Window Server 2008/2012, PowerShell & Scripting, SQL2012, IPsec VPN, Office365, ShoreTel VoIP Phone System, SonicWall, Cisco Packet Tracer, TCP/IP & Sub-netting, AD DS, DNS, DHCP, McAfee Antivirus, HP/Dell Switches & Routers configuration, Hyper-V, RMM, AVG Cloudcare. VMware5.5 Datacenter

Professional Experience

ALEXAUR Technology Services, Inc., Houston, TX Apr 2017 – July 2017

Technical Support Rep (Short-term Contract)

Supported customer servers and workstations, maintained network, printers, and peripheral devices as well as software and hardware.

Monitored VMware 5.5 performance, updated patches, and performed maintenance. Office 365, phone support, RDP and troubleshooting customer software, hardware, and third party products for smooth operation.

Used Break/Fix quick turnaround time with exceptional customer service.

Performed LAN/WAN maintenance and troubleshooting and network cutover and monitored network traffic.

VIP Realty, Houston-Dallas, TX Oct 2015 – Oct 2016

Realtor

Assisted customers with finding houses to fit their needs.

Hewlett Packard Corp (contract Insight Global), Houston, TX Feb 2015 – Sept 2015

VMware Migration Tech

Configured/troubleshot the Onboard Administrator (OA), Integrated Lights Out (iLO) & Virtual Connect for C7000 Enclosures.

Helped VMware ESX teams in patching, updated BIOS, Firmware’s and Drivers. Troubleshot iLO, Hosts/VMs ESXi vSphere 4.x/5.x. before and after the migration to minimize production downtime and meet project deadline.

TRAVELHOST INC, Dallas, TX June 2010 – May 2014

SYTEM ADMIN/NETWORK ENGINEER

●Performed and administered VMware4.1, failover management and Lefthand storage database for performance and capacity monitoring.

●Provided Support for overall IT network, including AD DS and Core service support.

●Planned, operated, executed, and maintained Security Patching 25 + Servers.

●Performed Vulnerability scans and remediation via GPO’s, configuration changes

●Set up and configured DNS servers, 2007 Exchange Servers.

●Installed, configured, and supported 15+ 2008 SR2/2012 servers.

●Set up, configured, and monitored Global Management System (GMS) on SonicWall SN240 for traffic utilizations, security, and performance.

COMM3, Addison, TX (Contract) June 2009 – May 2010

SR. SYSTEM ADMIN/TELECOM & NETWORK ENGINEER

●Planned, designed, and installed ShoreTel VoIP Phone system /LifeSize/ Vidyo HD Teleconference.

●Supported multiple vendor systems, maintaining system, element and platform applications; and provided support to a varied user community on Meru, AdTran, Motorola and Dell products.

●Researched and implemented network monitor, better security, VoIP traffics analyses, and provided recommended solutions to customers.

● Performed project management and documented company installation manuals and instructions. Maintained accuracy using MS Project Visio/Office Suite. Performed day-to-day administrator tasks and upgraded, installed/backup database, and monitored MS Exchange and ShoreTel servers.

MATRIX MEDICAL SCHOOL, Orlando, FL Jan 2005 – May 2009

IT CONSULTANT (Contract)

●Designed and implemented customer LAN/WAN networks. Managed routers, servers, and firewall as well as upgraded and maintained backup and supported Computer Network Lab for Medical Testing Center. Provided the highest level of customer service to clients at all times.

BALL AEROSPACE & TECHNOLOGY, Boulder, CO Feb 1998 – Nov 2004

HELPDESK/TECH SUPPORT

●Held multifaceted responsibilities which included FLSP duties of upgrading, researching, troubleshooting Hardware and Software and backing up data. Performed anti-virus installation and updates.

●Researched, tested, and implemented new products for company future upgrade. Supported Windows and MAC environment as well as drivers for all company PC models.

●Created Win2K/XP images/clone workstations using Ghost/Drive Image as well as technical support to dedication programs.

References Available Upon Request

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