Customer Service Sales

JEEVAN CHANDRASHEKAR

C: +1-615-***-**** *************@*****.*** https://www.linkedin.com/in/jeevan-chandrashekar-142b502a/

SKILL HIGHLIGHTS

Manufacturing Execution Systems (MES): Involved in analyzing the real time manufacturing operations, quality and resources. Calculated and documented individual resources aggregating up to higher level. Improved productivity and reduce cycle-time, the total time to produce an order.

SAP : I possess experience of evaluating, designing and implementing software’s in managing inventory, sales, and productions. I analyzed the current need and anticipate future need requirements and provide solutions. Involved in Designing, implementing the programs to meet the needs.

Database: MySQL, PL/SQL.

Management: Critical Thinking, Customer Service, Decision Making, Leadership, Project Management, Teamwork.

Collaborate with Sales, Marketing, and IT teams to optimize promotion of products and services.

Work experience on Use Cases, Evaluations, Sequence Diagrams, Traceability Matrix, Use Case Diagrams, Goal Diagrams, Data Dictionaries, Class Diagrams.

Analyzing system logs and identifying potential issues with computer systems.

Detailed driven with Un-matchable Focus and Outstanding Communication Skills.

Created Test strategies, based on the analysis of documentation to achieve the best result.

Developed process mapping of current and future business processes.

Reviewed and transformed business and User Story requirement documentation and created wireframes for stakeholder approval.

Skilled in the areas of writing Business Requirements Document (BRD), Functional Specifications Document (FSD), System Requirement Specifications (SRS), and design and development of use case scenarios.

Analyzed quantitative and qualitative business data to develop a solution design capable of fulfilling the customer's.

Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

Working experience in an agile environment.

Acted as a liaison between several levels of the organization with business process evaluations and improvements.

Developed system specifications, process flow and conversion strategies.

Familiar with data or gap analysis.

Involved in software development lifecycle (SDLC) which included from requirements, design, coding.

Familiar with Informatica, Web Logic and Business Object concepts.

EDUCATION

05/2017 University of Alabama in Huntsville Master of Science: Computer Science 3.5/4.0

06/2015 CMR Institute of Technology Bachelor of Science: Information Science 68%

EXPERIENCE

01/2017 to 05/2017 University of Alabama in Huntsville Graduate Student Specialist V (Business Analyst)

Eliciting the requirements, analyzing and design the solutions to the problems.

Pre-processing of Data prior to Analysis.

Checking the quality of the roads and improve the measures.

Providing code on usRAP to give star ratings.

Planned, facilitated and reported on quality assurance testing efforts.

Providing safety decisions in management of road networks based on the rational assessment of risk.

10/2014 to 04/2015 Aditya Birla Ultra Tech Pvt Ltd Business Analyst

Conveyed detailed account information and development strategies to corporate management.

Customized complex workflows for automating tasks.

Through existing data and recent customer research, developed a cost value program designed to illustrate to potential customers the overall value of the company's product.

Developed and delivered custom presentations and demonstrations.

Participated in designing custom-made products to satisfy clients' needs.

Designed, developed, tested, and maintained Tableau functional reports based on user requirements.

Provided Production support to Tableau users and Wrote Custom SQL to support business requirements.

Conducted presentations to other lines of business as a meta role to show value of Tableau as a BI tool.

Assist program managers with defining scope, milestones and timelines for multiple releases.

Executed various testing methods such as black box, functional, regression and user acceptance testing to validate requirements are met.

Developed and tested extraction, transformation, and load (ETL) processes.

Wrote SQL queries to check the database after an event is completed

Translated business user concepts and ideas into comprehensive business requirements and design documents.

Gathering portfolio performance data for the business, analyzing the data and reporting results.

Developed process flow diagrams and other visuals to visually represent processes.

Reviewed business priorities, and analyzed options, risks, and costs.

Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.

Involved in converting the business requirements into Functional Requirements Document (FRD) and also created business process models from the requirement specifications.

Manually performed complex non-automated benefit calculations requiring plan knowledge, analysis, and interpretation.

Facilitated functional and user acceptance testing (UAT).

Contact this candidate