Customer Service Assistant

RUTH GYEBI

*** ******* ****** *** *, Cincinnati, OH, 45240

513-***-**** *****.*@******.***

PROFILE

Management Information System (MIS) graduate with Bachelor of Science in Business degree with experience in sales, customer service, and loan management in financial services, and patient care and unit coordinating in health care.

EDUCATION

Bachelor of Science in Business, MIS September 2013- April 2017

Raj Soin College of Business, Wright State University, Dayton, Ohio

Bachelor of Arts in Business, Human Resources Management August 2008- October 2011

College of Business, Garden City University College, Kumasi, Ghana

RELEVANT COURSEWORK

• Java Programming • Microsoft Dynamics AX • Statistical Analysis Systems (SAS)

• Epic • Organizational behavior • Excel, MS Word, Access, Powerpoint

• RapidMiner • Tableau • Strategic Management

• Data and Information Management • Oracle SQL

• Supply Chain Management

RELEVANT EXPERIENCE

Patient Care Assistant and Health Unit Coordinator June 2015- May2017

Cincinnati Children’s Medical Center, Ohio

• Perform duties related to charging and reconciling charges as assigned

• Operates and maintains unit information system to include: time responses, tracking of all calls, print materials, accuracy of patients’ data, prepare admission and discharge forms and order supplies

• Coordinates communication between patients and medical staff.

Assistant Unit Head, Emerging Markets May 2010-September 2011

Cedi Financial Services, Ghana

Promoted to Assistant Unit head emerging markets from the front desk

Looking for new customers, following up and meeting with customers face-to-face

Ensured conformity with legal requirements, policies and industry regulations

Radio Broadcast Journalists (Internship) June 2008-November 2008

Light FM, Kumasi, Ghana

Covering breaking news, and developing news, gathering facts

Conducting interviews and writing clear and concise articles for publication

Investigating, gathering and reporting on news and current affairs

ACTIVITIES

Assistant Sports Secretary, Garden City University College April 2009-October 2011

Member, Public Relations, Student Representative Council, Garden City University College Ghana August 2009-September 2010

Volunteer, Ronald McDonald House Cincinnati November 2016

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