*.**.**

Natalie Haden

Contact Information:

ac17ej@r.postjobfree.com

*** ********* ****

Midway, KY 40347

502-***-****

Natalie Haden

*** ********* ****,******, ** 40347 / 502-***-**** / ac17ej@r.postjobfree.com

Authorized to work in the United States for any employer

Career Objective: Seeking a long term position with your company. With past experience working in a fast paced environment, I feel I would be a great addition to your wonderful team. I can type around 60 wpm, I possess a very in-depth knowledge of various computer programs such as: Excel, PowerPoint, Word 2012 and I have experience working with electronic charts. I am a person that honestly will work hard and will do what it takes to surpass your expectations. I hope you will consider me for employment.

Experience:

Business Development Center Manager 03/17-08/17

-Assisting with HR hiring salesmen and new BDC Representatives

-Setting appointments for Auto Sales with an average 300 per month

-Coordinating with General Manager and Sales Managers to assign appointments to Auto Salesmen.

-Calling people who are actively searching for a car on the various website (Used 14 different websites to import leads. Each lead was called, emailed, and texted from the program we used.

-Following up on appointments, reviews, and all missed appointments were called and reschedules were made.

-Worked closely with mechanic shop on location to schedule times for past customers to come in for repairs or oil changes.

-Average of 60+ outbound calls, 35 inbound calls, and 40 internal calls daily.

-Establishing schedules, trainings, and meetings.

-Company closing, my department was let go prior to final date.

Humana Pharmacy Customer Representative at Xerox Call Center October 2016 to March 2017

-Taking on average 60 calls daily to refill prescriptions on file

-Working closely with Pharmacy Technicians and Pharmacists to prioritize special and urgent orders.

-Ran test claims to ensure medication they were ordering would still be covered by insurance

-Transferred calls to various departments to provide further information on their insurance coverage and benefits department

-Assisted with training various team members in my department

-Spoke with members to start Prior Authorizations, Tier Claims to lower cost of medications and ensuring all balances are paid.

Experience Continued:

Executive Receptionist for TMMK for 601 Building (President of Toyota’s Office)

Whelan Security 06/2016-10/2016

-Checking in CEO's Directiors, Engineers, and Guests on to the property

-Ensuring all safely measures are adhered to for factory tours

-Ensuring no weapons are brought onto the property

-Working closely with Kelly Service where I would assist with their Morning and Afternoon on site physicals and interviews.

-Calling CEO’s, Engineers, and the President of Toyota to inform them of visitors

-Checking in all electronics; Phones, tablets, computers, and testing systems are all covered appropriately to not allow information to be taken out of the plant.

-Making badges for on-site employees

-Making internal calls to higher security to give special instructions to employees for out of country guests.

Integrity Staffing Solutions - Picker/Problem Solver

Amazon 11/2015-02/2016

- Filling orders by picking up 1500 items a night by use of a scanner to establish a route and rate times.

-Putting items on the lines and ensure workplace safety

-Promoted to Problem Solver and from there I was trained in 12 different departments to resolve issues in those departments. I was seen quickly as a great asset and put me wherever they were shorthanded. I was injured on the job and needed time to recover.

Administative Assistant l, Department of Environmental Protection Agency

Adecco USA 01/2015-11/2015

-Working closely with upper management I would process newly submitted paperwork

-scanning that said paperwork into a newly developed database so all records could be electronic.

-When not processing paperwork I would scan older documents and large maps from the 1960's to 2010.

Administrative Assistant l, Death Unit at Vital Statistics

Adecco USA 10/2014-01/2015

-Amending Death Certificates and sending off state issues copies

-Following up on items missing with funeral homes and sending out letters as well as calling Medical examiners to determine cause of death if information is missing.

-Ensuring proper signatures of Funeral Home Directors and Medical Examiners to ensure quality

-Geneology; Assisting customers with written requests find death certificates dating from 1919-2015 and issuing that copy to the requester.

-Ensuring all workplace HIPPA guidelines were kept

-Mailing out death certificates to funeral homes across the state of Kentucky

Education:

RedCross:

- First Aid and CPR Certification; August 2016. Expires 2017

MedTech College:

-NSC Bloodborne Pathogens Course and Phlebotomy; May, 2014 to July, 2014; Became a NHA Phlebotomist; NSC Certification Number: 285418, NHA Phlebotomy Certification number: G6Z2X7Z3; Expired in 2016

DirectCourse: Online Curricula for life in Community:

- 2013; Became a Direct Support Professional for KY

American Society for Clinical Laboratory Science:

-P.A.C.E contact hours 3.5; May 2013; OSHA Bloodborne Pathogens; HIPPA Privacy and Security Rules; HIPPA Security Training.

Northern Kentucky University:

- Basic Freshman Classes; 2012

Franklin County High School:

-Graduated 2012; Diploma- Health Science Skills Standards Achievement Award and Science Student of the Year 2012

Franklin County Career and Technical Center:

-Red Cross Emergency Procedures; CPR, AED, First Aid, Epinephrine, and Asthma Certification; January 2010 to June 2010; Some expired May 2014

Bluegrass Community and Technical College:

-Nurse Aide Program at Franklin County Career and Technical Center; Became a Kentucky State Registered Nurse Aid; License Number: 50170599; 2011 to present

References:

-Chris Dorsey; Family Friend, Frankfort, KY 502-***-****

-Teresa Howerton: Friend, Midway, KY 859-***-****

-Shawn Kloss: Previous Coworker, Georgetown, KY 317-***-****

- Brian Lewis: Previous Coworker, Lexington, KY, 859-***-****

Please see attached reference letter and feel free to contact anyone on that list!

Thank you for taking the time to review my resume. Looking very forward to being a part of your team!

Contact this candidate