Summary

Seasoned Localization Program Manager with extensive experience in communicating with localization customers to define execution programs to meet and exceed requirements. Proven track record in adjusting/creating workflows leveraging best practices and the expertise of a multi-disciplinary production team to ensure most effective execution methodology to ensure high quality and cost-effective execution.

Employment

Welocalize, (Portland, OR)

Customer Service Success Manager (April 2016 – April 2017)

Managing approximately $2M enterprise accounts directly and working closely with Enterprise Program Director on account strategy, project strategy and Team management.

Directly involved in sales cycle of new customers, managing existing projects and creating strategy for long term key clients.

Managed and trained direct report as well as supporting resources to create a pool of PMs and focus on long-term strategy.

Analyze processes and procedures that remove barriers to entry, improve margins and efficiency, increase client satisfaction and expand business.

-Managed a direct report locally, as well as several support team members based locally and overseas

-Worked with tool teams S.As and stakeholders on client side to test and implement solutions such as MT/PE

-Worked with Language Coordinators to propose better glossary management tools to take over client processes

-Coordinated communication with all internal stakeholders as priorities and initiatives evolved

Welocalize, (Portland, OR)

Sr. Project Manager (May 2015-Marrch 2016)

The Senior Project Manager (SPM) both manages accounts directly assigned to them (project planning, execution, tracking, delivery and closure) and supports an Enterprise Program Manager (EPM) in large enterprise accounts. The SPM owns the relationships with the customer at the project level and works closely with account directors and production teams to optimize delivery, client satisfaction, quality and profitability.

-Engaged on new accounts to create relationship with client team; establish processes based on expressed needs; create the support team structure best adapted to the account

-Provided support and guidance to support team -PMs, Engineers, Language Coordinators

-Worked closely with my manger to remain a partner and consultant to our customers

Jonckers Translation & Engineering (Redmond, WA)

Sr. Localization Project Manager (December 2012- May 2014) - Program Manager (June 2014– January 2015)

In collaboration with Business Managers, secured and grew accounts: eLearning, Marketing, SW, UA, Multi Media

Proactive communication with clients to determine needs and propose workflows and processes.

Coordinate with Service Directors to create internal production teams

Manage internal production teams (explain workflows and needs, prepare templates for and receive weekly status report, ensure clear communication and expectations)

Ensure regular and accurate status reporting to client and upper management, client escalation point.

Financial responsibility, internal and external accountability for budgeting, invoicing, and cost control.

Microsoft Inc. (Redmond, WA)

International Localization Project Manager, SCDi Team (September-December 2012)

Manage localization of UA components:

Establish schedules, budgets; manage vendor, internal testing and bug management to meet product release dates. Coordinate with internal and vendor teams to establish, evaluate processes and troubleshoot issues as needed.

Lionbridge Technologies, Inc. (Bellevue, WA)

Junior Loc. PM (June 2007 – March 2008) Global Localization Project Manager (March 2008 – September 2012)

Manage localization projects for different accounts and diverse components: software, documentation, marketing, websites, multimedia, games, brochures, reports, client communication, hardware.

Coordinate preparation of localization package to be handed off to the localization team identified.

Supervise and coordinate Engineering and Linguistic teams during query, post-production, review and implementation processes.

Manage invoicing and PO processes.

Manage all client communication –status reports, complaints and escalations.

Manage scopes and schedules of projects as well as changes during production.

U.S. champ. for a proprietary tool, responsible for training U.S./Canada Project Managers in use of the tool. Enabled sharp increase in the use of the tool thus significantly improving profit margins.

Train new Project Managers. Serve as resource to new team members

Glyph Language Services, (Seattle, WA)

Localization Project Manager, (December 2005 - February 2007)

Manage localization projects: medical research, medical equipment, gaming and legal content.

Manage pre-production steps by the technical team, prepare budget and schedule for client confirmation. Identify resources technically qualified for the projects.

Manage queries; linguistic tasks and post-processes

Humanitarian Aid and Emergency Relief (Multiple organizations in various countries)

Head of Mission (2000 – 2001)/Project Coordinator (August – November 2001)/ Emergency Program Officer (December 2001 – March 2002)

Identify new projects and prepare funding requests. Coordinate projects with donor organizations, local governmental counterparts and target communities.

Manage local and expat staff –assignments, payment, hire/fire.

Manage relationship with all stakeholders –communities, contractors and donor agencies. Resolve disputes and concerns to prevent impact on funding or timelines.

Manage RFP’s, award of contracts, contractor relationship and accountability, disbursement.

Reference and support for new organizations.

Récup (Rabat, Morocco)

Co-owner/Manager of first woman-owned environmental company (May 1997 – December 1999)

United States Peace Corps (Rabat, Morocco)

Administrative Assistant (1991-1993),

Agriculture and Environment Program Assistant (1993-1997);

Education

Bachelor’s Degree in English Literature, University Mohamed V, (Rabat, Morocco) 1987-1991

Languages:

Native fluency in French; fluent in Spanish and Moroccan Arabic; knowledge of German

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