Customer Service Quality Control
Resume:
ORITSEWEYINMI EMMANUELLA HOWARD
PERSONAL PROFILE
A highly motivated and results-oriented individual specializing in: Procurement/purchasing and administrative management, Strong communications; interpersonal and team building skills complemented by a dedication to developing and maintaining partnerships.
• Excellent communicator with strong interpersonal and client service skills
• Outstanding training and facilitation capabilities
• Organized with a strong ability to multitask
• Strong negotiation abilities
• Highly analytical, result oriented, team player
• Exceptional conference and workshop planning skills
• Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint) WORK EXPERIENCE
Nov 2016-Present Walmart
Deli Sales Associate-Shift Lead (full time)
• Maintains the Deli area in accordance with company policies and procedures by properly handling claims and return, zoning the area, arranging and organizing the merchandise/supplies, identifying shrink and damages.
• Maintains merchandise presentation in the Deli are by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning and organizing product display, updating price changes
• Provide excellent customer service by acknowledging the customer, identifying the customer needs, assisting with purchasing decision, locating merchandise, resolving customer issues and concerns
• Ensuring the Deli is fully stocked with variety of food and chub item by making sure all items are ordered timely to avoid low stock.
221 St. Marlowe Drive
Lawrenceville GA 30044 USA
********@*******.***
Ikeja-
100001, Lagos
Lagos State.
***********@*******.***
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• Receives and stock merchandise/supplies from distribution centers and suppliers, organize and maintain the Deli area by following company procedures, utilizing equipment appropriately.
Sept 2016- Jul 2017 Burlington Coat Factory
Cashier Associate (part time)
• Deliver excellent customer service with a positive, professional attitude
• Accurately and efficiently ring on register
• Process layaways, returns, and exchanges
• Perform other tasks as assigned by manager from time-to-time Jun 2014- Sept 2016 Mediface LLC, Georgia- USA
Admin /Business Supervisor
• Design and implement business plans and strategies to promote the attainments of goals
• Ensure that company has the adequate and suitable resources to complete its activities (e.g. people, materials/office supplies, equipment etc.)
• Organize and coordinate daily business activities in ways that maximum productivities
• Maintain relationships with customers/vendors/suppliers
• Represent the company in events, negotiation meetings, conferences etc.
• Ensuring that all support team, staff and partners work towards achieving financial goals/profitability for the company
• Motivate workers through incentives and positive feedbacks
• Make crucial business decision in terms of hiring, training and evaluating staff 3
Jul 2012- Apr 2014 VIRNETWORKS LIMITED, LAGOS- NIGERIA Admin and Purchasing Manager
• Plans and organizes central procurement support activities; establishes procedures, practices, and work methods to increase work unit effectiveness and efficiency; coordinates work performed in support of one or more functional units by providing central authority, disseminating information, determining assignment of functional responsibility, and supervising staff.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Develop work unit specific database and other record management activities; coordinates production of such documents market survey reports, bid request documents, pricing schedule, complex statistical information report, public presentation / information materials and routine correspondence.
• Collects, compiles, evaluates and report department – specific program or administrative information; oversees quality control of database or spreadsheet information; conducts expenditure / revenue review; prepares routine budget, staff utilization.
• Maintains overall revisions, prices and past performance of each contract and conduct market surveys for possible alternatives for vendors and products.
• Contact suppliers to obtain information on price, quality and delivery capabilities for goods and services required.
• Check supplier operations at point of supply or on site
• Procure capital items / consumables in accordance with company policy
• Making recommendation and advising senior management on all procurement issues and activities
• Ensure processing of departmental purchase requisitions and purchase order creation / adherence to user department requirement
• Prepare periodic reconciliation of purchased items 4
• Review requisitions submitted by departments to determine proper pricing and quality control
• Creates responses and follow ups to special correspondences and handles special assignments and problems such as importations and Customs clearing processes.
• Track vendor performance for timely delivery of orders and issue intermittent reports from time to time
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Oversees operational activities of the Purchasing Officers.
• Perform other duties as assigned from time to time Mar 2009- Jun 2012 Vanetta Industry, LAGOS- NIGERIA Purchasing Supervisor
• Evaluating the pros and cons of each potential purchase.
• Taking into account sustainability, risk management and ethical issues before making a decision.
• Contract management monitoring.
• Driving a consistent approach towards all, sourcing, purchasing and tendering activity.
• Ensuring that suppliers carry out their promises in accordance with their contractual obligations.
• Process and monitor all import items list, ensure proper documentation and creation of Form M.
• Reading and understanding procurement contracts and legal documentation.
• Developing procurement procedures and systems of control.
• Settling invoice and contract disputes.
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• Handling change order requests.
• Organizing and chairing procurement team meetings.
• Identifying the key procurement priorities.
• Monitoring purchasing processes.
• Administering bidding processes.
• Keeping in regular contact with procurement agents, buyers and purchasing agents.
• Managing, developing and improving the purchasing team
• Working closely with the delivery teams.
• Giving input to internal customers to aid business planning and development Feb 2007- Mar 2009 APM TERMINALS APAPA LIMITED, LAGOS- NIGERIA Purchasing Officer
• Placed orders for purchases and ensured proper follow up for timely delivery
• Conducted periodic market survey/reports for price comparison
• Reviewed requisitions submitted by user department to determine proper pricing and quality control
• Searched for reliable source to supply goods and service
• Kept an updated relationship with supplier to obtain current information on price, quality, and delivery capabilities.
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Apr 2006- Feb 2007 APM TERMINALS APAPA LIMITED, LAGOS- NIGERIA Invoicing Officer
• Prepared customer’s invoices in accordance with company’s tariffs
• Ensured and maintained timeliness, complete and accurate invoicing data
• Ensured that invoices are prepared in accordance to company’s predefined procedures
• Attended and resolved customers/agents complaints and issues
• Ensured that full payments are made on each generated invoices and provided information/data relating to invoicing to end users or management Jan 2005- Apr 2006 B –JAY COMPANY, LAGOS- NIGERIA
Administrative Officer
• Acted as Admin/ Finance Department’s secretary, maintained all personnel files and company files, in charge of both Admin and Finance department’s store
• Ensured effective and functional office equipment, ensured effective telephony systems
• Prepared and ensure the delivery of corporate clients’ bill, maintained continuous correspondent with all clients and attended to clients’ needs and wants 7
ACADEMICS HISTORY
2012 International Advance Certificate in Purchasing and Supply Chartered Institute of Purchasing and Supply (CIPS) 2011 International Certificate in Purchasing and Supply Chartered Institute of Purchasing and Supply (CIPS) 2001- 2006 B.Sc. Marketing
Lagos State University, Ojo, Lagos-Nigeria
1994- 1996 Senior Secondary Certificate Examination (SSCE) Lagos State Model College, Meiran, Lagos-Nigeria
1993 Junior Secondary School Examination (JSCE)
Federal Govt. College Minna, Niger-Nigeria
1991-1992 Junior High-School
American International School Abidjan, Cote d’Ivoire KEY SKILLS AND COMPETENCIES
Professional:
• Experience of dealing with international suppliers.
• Working on complex purchases.
• Compiling data from a wide variety of sources and then analyzing the information.
• Ability to build relationships both internally and externally.
• Can manage continuous improvement in an operational service area.
• A persuasive negotiator and communicator.
• Ability to identify and implement new procedures and process
• Vast experience of working with a range of external suppliers 8
Personal:
• Analytical by nature.
• Well presented, articulate and professional at all times.
• Excellent judgment and decision making
• Reacting quickly to changing circumstances
• Great team leader and member
Additional Personal details:
Date of birth: July 16, 1978
State of Origin: Delta State
LGA: Warri North LGA
Reference: Available on Request
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