Customer Service Pharmacy Technician

Joni Crispin

**** ********** **** ******* *** *** Colorado springs 80924

ac17cd@r.postjobfree.com

Certified California Licensed

PTCB Certified since August 2010

Pharmacy Technician

Experience

PHARMACY TECHNICIAN, CVS MAY 2013 - PRESENT

Received multiple 100% ratings when random secret sampling occured in customer service

Accurately filled 300 prescription orders per shift

Conducted inventory maintenance and counting stock in-store for accuracy

Unloaded 6 to 8 totes of stock and stocking on the shelves

Self-motivated to stay current in company procedures via online training

CASHIER, TARGET AUGUST 2012 - MAY 2013

Performed customer service and cashiering in a busy retail environment

oProcessed transactions for up to 200 guests per day

Managed high stress work environment in a fast, friendly and fun way

MEDICARE PART D INSURANCE, CAREMARK DECEMBR 2010 - MAY 2012

Entered correct data on over 100 claims a day utilizing various software

oOracle, IBPM processing document capture, RxClaim, Peoplesafe.

Administrative duties included: restocking printer paper when required, scanning documents into processing queue

Member of a data entry team which maintained an efficiency rate of 100%

Required to contact clients and doctors’ offices to inform them of issues or resolutions.

Recognized for excellent attendance.

Cashier, Heinen’s Fine Foods, Ohio June 2008 - November 2009

Customer service and cashiering in a busy supermarket. Processed transactions for over 150 customers per day.

Team member fully trained in customer service and efficiency: provided service with a smile.

Checker, Safeway, CA July 2006 to May 2008

Responsibilities included checking groceries and taking payment, handled cash/debit/credit transactions.

Secret shopped several times and scored a perfect 10 each time.

Sales Associate, Benix and Co., BC, Canada Sept 2003 to April 2004

Kitchen accessories sales representative- seasonal position led to full-time employment.

Interacted with customers, listened to their needs, assisted with product choice, and cash register duties.

Nightly closing duties included cash-ins, cash-outs, computer shut down and paperwork for head office

Education

PHARMACY TECHNICIAN DIPLOMA, REMINGTON COLLEGE JUNE 2009

Major: Pharmacy

Related coursework: received training with compounding, and IV preparations is a lab

PROFESSIONAL WRITING, DOUGLAS COLLEGE JUNE 2000

Major: writing professional manuals for instruction to end users.

Minor: Creative writing, writing works taken from life.

Related coursework: Learned better organization in respect to writing my thoughts

Skills & Abilities

MANAGEMENT-WHITE SPOT RESTAURANT

Oversaw 8 servers in a busy family restaurant located in British Columbia, Canada over a 6-year period

Impeccable organizational skills

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