Customer Service High School
Resume:
Stephen Chow
Centreville, Virginia, 20121
ac17c9@r.postjobfree.com
SKILLS HIGHLIGHTS
Able to handle multiple responsibilities and tasks, I am a highly detailed and organized person known for his efficiency. I am also able maintain and develop positive relationships with my team, patients, and other departments even in high stress situations. I am seeking an opportunity where my attention to detail and people building skills will help enhance the company.
SOFTWARE SKILLS
MS office
Software All Scrip
Healthcare software EPIC
LANGUAGE SKILLS
Bi-Lingual Mandarin Chinese and English
WORK EXPERIENCE
CROTHALL HEALTH CARE, Falls Church, VA
Transporter September 2007-May 2010
Patient Dispatcher June 2010- June 2013
Patient Flow Coordinator, June 2013 – Present
Exhibit excellent telephone etiquette and listening skills
Maintain a safe, healthy, orderly and pleasant work environment for staff
Understand, determine, explain and develop dispatcher logic and transporter activities; act as a transporter when necessary
Direct the activity of the transports, ensuring timely completion of tasks; monitor procedures related to availability and completion task in a timely matter
Develop and promote positive effective customer service relations with patients, family members, visitors and staff; ensure maximum staff productivity
Resolve problems related to patient, visitor, staff or employee complaints
Recommend and participate in the solution of on-going problems or trends
Serve as liaison between management, clinical staff and the community
EV8 SOLUTIONS, fairfax, VA
Intern, May 2017 – August 2017
Recruit and hiring process, including posting job openings, reviewing resumes, conducting telephone and in-person interviews, and making job offers.
Handles confidential employee files and management forms.
Interrelationship of HR and finance in the areas of new employee paperwork, payroll issues related to onboarding and termination, use of a payroll management database, and report generating.
Employee benefits management issues related to plan renewal and open enrollment, benefits enrollment and termination, troubleshooting employee benefits issues, and the customer service aspect of benefits oversight.
Properly handle client’s requests through responsiveness, follow-up, and escalation. Handle client’s requests and deliver quality solutions if able, or escalate the request to a senior team member. Keep other team members apprised to avoid surprises and disappointed clients
EDUCATION
Fairfax High School, Fairfax, VA
High School Diploma, Jul 2006
Liberty University, Lynchburg, VA
BA Psychology, Expected graduation, Sep 2017
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