Naomi Kelley 440-***-**** ac17b3@r.postjobfree.com

Experienced healthcare professional with the ability to handle multiple tasks concurrently with patience and efficiency. Proficient in the use of common software, programs, documents and tools used in patient registration.

Superior customer service and interpersonal skills

Strong work ethic, highly dependable, and adaptable

Proficient in Word, Excel, Data Entry, and Numeric Keyboard

Ability to interpret and input data using electronic health medical records

Familiar with medical terminology and proficient in ICD-10 coding

Good rapport with members of the public, coworkers, and supervisors

Fast learner who quickly absorbs and utilizes new methods

Ability to work well under pressure and handle multiple tasks

Excellent interpersonal relations skills with the ability to relate well

to people from diverse background and cultures

Account management, collection of co-pays and cash handling

Appointment scheduling and calendar administration

Knowledge of Government, Third-Party Administrator, and commercial insurance.

Eligibility and registration experience.

Understanding of HIPPA

PROFESSIONAL EXPERIENCE

Graduate of Cuyahoga Community College Patient Access Specialist program 2017

Trained to perform patient access functions to include; registration, financial counseling, pre-certification, guest relations, scheduling and telecommunications, admission/ discharge procedures, insurance verification, patient billing, scheduling, financial counseling and customer service to patients and family members. Focused on providing medical office support for a physicians practice, hospital clinic or outpatient department.

Comforcare Home Healthcare 2008-2012

Home Health Aide

Assisted patients with personal care and grooming to include; bathing, dressing, toileting, haircare, and skin care. Assisted patients with walking, transferring in and out of wheelchairs and changing position in bed. Fed patients that could not feed themselves. Monitored patients' vital signs. Prepared meals and did light housekeeping tasks. Developed working relationships with patients, family members and treatment staff. Provided companionship and emotional support to patients and family members. Documented the care provided in patients' medical charts.

Transitional Living Center 2001-2007

Habilitation Aide

Direct care professional responsible for personal care, implementing activities, communicating with people with developmental disabilities and their families and the general upkeep and cleanliness of the group home.

EDUCATION

Cuyahoga Community College- Patient Access Specialist Program, 2017

Graduate of Brunswick High School

Pending Certified Healthcare Access Associate Certification (CHAA) Exam- October 2017