Sales Customer Service

CLARA WISE

***** ******** ** #*•San Leandro, CA *4578•510-***-****•*************@***.***

Summary

Hard-working, entry-level position looking to apply my education and experience to a job in clerical or industry, retail, etc. My positive points are: Proficiency, Customer Focused, Dependable, Consistent, Dedicated, Energetic, Positive, Flexible, and Hardworking. I have worked my way up from entry level to management. I will do what it takes to get the job done with a smile on my face. Detail-oriented professional with strong technical skills and the ability to learn concepts. Highlights

Strong Knowledge of Organizational

Planning

Proficiency in problem solving/assembling/

hands on

Professional demeanor Superior communications skills

Detail oriented Team player

Excellent research skills Organized

Statement billing Fast learner

Coordinating Computer knowledge

Experience

07/1997-04/2001 Sprint PCS Call Center Ft. Worth, TX Lead Customer Service Trainer in the Call Center

Started off the launch of cell phone service for Sprint PCS wireless coverage launching in the major states to open the door for other Sprint call centers.

01/1972-09/1996 General Motors Fremont, CA

Assembly to Management

Working on assembly line, small part to large parts, assembling door panels, color codes, and reading manifests, to training co-workers on assembly line then Team Leader to Supervisor to Management. Analyzed area of door design handles, fitting to perfection from colors, design. Collaborated with team members in the knowledge and development of project for door line. 01/1985-01/1987 T J Maxx St. Charles, MO

Sales / Marketing

Designed displays to make the store experience interactive and engaging. Displayed the appropriate signature for products and sales promotions. Arranged items in favorable positions and areas of store for optimal sales. Established and maintained proper high traffic displays resulting in increased sales. Authorized payment of invoices and return of merchandise. Assisted in gathering and moving materials and equipment for the assigned displays. Printed various labels and tags for all merchandise as needed. Helped to close store nightly, counting cashier drawers and making sure registers balanced at the end of shift closing. Education

1978 Merritt College Oakland Oakland, CA

Associate of Arts: Business

Coursework in Finance and Business Administration, Corporate Finance and Strategy, Financial Modeling, Asset Management and Computerized Accounting Specialist training.

Student Government Representative

1974 General Motors Fremont, CA

Associate of Arts: Business Management/USW/Labor Agreements

Continuing education in Business Labor Laws, emphasis in knowledge of the Auto Industry. Coursework in Mechanical and Electrical Engineering

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