Service Manager
Resume:
ALVARO SANDOVAL
*******@*****.***
SUMMARY
I have an exceptional technical acumen, commitment to superior customer service, operations, management, and service quality to improve overall performance. With more than 35 years of comprehensive experience in conducting operations and directing operations through strategic planning and effective management of staff, within the oil and gas industry, I have proven ability to operate, mentor and motivate personnel development, generation of direct reports and cross-functional teams; implement programs and strategies that improves performance and profitability. Also, I am a team builder capable of implementing best practices and motivating employees to peak performance.
Key competencies include:
Operations Management • Strategic Planning • Joint Ventures
Start Ups & Turnarounds • Process Improvement • Business Development
Workforce Planning • Performance Management • Training & Development
Employee Engagement • Service Quality • Customer Satisfaction
PROFESSIONAL EXPERIENCE
Halliburton, Erbil, Kurdistan Area, Iraq 2015 – 2016
Wireline Logging & Perforating Business Segment Manager
Responsible and accountable for Wireline business in the KRG region.
Managed information technology in service quality, safety, operating time, job, people and equipment efficiency areas which increased service quality and customer retention.
Envisioned, created and performed successful operation audit strategies for developing a culture that improves customer support, service quality reducing operation lost time while magnifying revenues.
During the short tenure as BSM, I acted as Technical Sales and Business Development preparing Technical and Commercial bids of values ranging from 0,5M to 10M USD for providing OH, CH, TCP (perforating) and Slick line services.
Halliburton, Abu Dhabi 2014 – 2015
Wireline Logging & Perforating Personnel and Service Quality Coordinator
Supervised field people development and ensuring strong follow up through all aspect and details company programs. Performed field operations audit for ADACO and ZADCO projects.
Evaluated country Service Quality and Operating efficiencies. Developed strategies for improvement as per Company process and procedures.
Supervised and controlled the work of field locations technical supervisors and logging engineers providing technical directions, evaluating employee performance appraisals, developing and coaching those technical professionals that have less experience.
Halliburton, Iraq 2010 – 2014
Wireline Logging & Perforating Field Operation Manager, SC – PDC – FSQC Coordinator
Demonstrated a thorough understanding of the company’s big picture and effectively communicated goals with employees to consistently achieve corporate objectives.
Provided internal and external advice for logging operations using different surface and downhole logging data acquisition tool technologies for open & cased hole, TCP (perforating), Seismic and Slick Line services, coordinating proper implementation of new services company technologies.
Managed information technology in service quality, safety, operating time, job, people and equipment efficiency areas which increased service quality and customer retention.
Supervised field people development ensuring strong follow up through all aspect and details of company plans, performing personnel appraisals, job audits and coaching mainly all those that have less experience.
Evaluated country operating efficiencies and developed strategies for improvement to service quality to 97.5 % range.
Reported all Wireline Iraq activities to WP Global Operations, Global Sustaining Engineering, and Global Service Management in Houston Halliburton Headquarters.
Halliburton, Houston, TX 2003 – 2009
Wireline Logging & Perforating Global Technical Advisor
Provided internal and external advice for worldwide logging operations using different surface and downhole logging data acquisition tool technologies for OH, CH, TCP perforating and SL services.
Led and controlled technology projects from early stages of development establishing e implementing procedures for proper use of equipment under development and conceive documentation to ensure compliance with equipment field operations and maintenance.
Performed global field operation audits in Latin America, Africa, Middle and the Far East Countries.
Reported on the status of the projects to the Technology, Global Operations, Global Sustaining Engineering, and Global Service Managers in Houston Technology Headquarters.
Halliburton, Overseas 1986 – 2003
Wireline Logging & Perforating General Maintenance and Field Engineer
As master logging field engineer I managed, supervised personnel, operated wireline equipment and performed logistic for opening or reopening worldwide Wireline logging operational countries as Angola, Turkey, Algeria, Algeria (Sonatrach – HESP JV), Zaire, Ecuador, Russia, Colombia, Peru, Mexico, Egypt, Oman, Dubai, Indonesia, Gabon, Cameron, New Republic Democratic of Congo, Argentina.
Coordinated work activities with other company service lines, shared resources, technologies, and provided technical support and training to field and maintenance Engineers making emphasis on the preventive instead of corrective maintenance programs.
SCHLUMBERGER, LATIN AMERICA (Bogota – Colombia) 1977 – 1986
Wireline Logging & Perforating Country Technical Manager
As wireline logging technical manager I managed, supervised technical personnel and equipment (maintenance logistic) for Wireline logging operational countries (Colombia, Ecuador and Peru).
Coordinated work activities with other company service lines, shared resources, technologies, and planned annual capital for operation and maintenance expense budgets.
Provided technical support and training to field and maintenance Engineers internally and externally making emphasis on the preventive instead of corrective maintenance programs.
EDUCATION
B.S. in System and Computing Engineering, INCCA de Colombia University, Bogotá D.E., Colombia
Control Industrial Electronic Engineering, Servicio Nacional de Aprendizaje, Bogotá D.E., Colombia
Heating and Air Condition Professional, Ashworth College, Atlanta, Georgia USA
ENGLISH DOT WORK (ESL), Servicio Nacional de Aprendizaje SENA, Bogotá, DE Colombia
Master in Business Administration and Finances, UTH Florida University USA (ongoing)
PROFESSIONAL DEVELOPMENT
Project Management Fundamentals, Katy, TX - Halliburton Project Management Control
Frontline Supervisor Training – Explosives Responsible Person
Getting Results through Individual and Organizational Accountability, the OZ Principle
Radioactive Hazardous Material Security Handling Training
SAP for Technology, Plan maintenance module
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