Claudia Maher Doyle

**-**** ***** ******

Kapolei, HI 96707

Phone: 808-***-****

Email: ac16xp@r.postjobfree.com

Availability: Job Type: Permanent Work Schedule: Full-Time

Work Experience: 15th Medical Group Hickam Air Force Base Pharmacy

8th St, Honolulu, HI 96818

10/2016 - Present Salary: 22.00 hr Hours per week: 40

Certified Pharmacy Technician Duties, Accomplishments and Related Skills: Execute full range of pharmacy technician procedures. Perform pharmaceutical dispensing duties including filling new outpatient prescriptions, refilling prescriptions, and entering orders into databases. Perform information consultation duties including supporting new and refill prescriptions, supporting patient requests, supporting physician’s requests, monitoring for drug interactions, and reporting adverse drug reactions. Perform quality improvement duties including performing drug storage inspection, reviewing expired supplies, and producing error and workload reports and documentation. Perform supply process duties including placing new orders, stocking/restocking shelves, and inventory maintenance, producing not in stock reports.

Supervisor: Major Anthony Dargush 808-***-****

Okay to contact this Supervisor: Yes

Work Experience: Bishop & Co Inc.

841 Bishop Street St#1614 Honolulu, HI 96813

09/2016 - 10/2016 Salary: 14.82 hr Hours per week: 40

Customer Service Representative Duties, Accomplishments and Related Skills: Responds to member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards. Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified. Records investigates and resolves member complaints as detailed in the Grievance Procedure narrative. Assists in the education of new members and in the re-education of existing members regarding health plan procedures. Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements. Makes decisions that are consistent with the concept of a win-win-win for members, associates and WellCare. Demonstrates based behaviors such as initiative, accountability and value. Performs skills necessary to create a high-quality customer experience, as reflected through acceptable C-Sat scores, quality monitors and member feedback

Supervisor: Celina Sciglibaglio-Trujillo 808-***-****

Okay to contact this Supervisor: Yes

Work experience: Kaiser Permanente

94-1480 Moaniani Street Waipahu, HI 96797

09/2014 - 03/2016 Salary: 22.97 hr Hours per week: 40

Certified Pharmacy Technician Duties, Accomplishments and Related Skills: Receive, review, prepare, and fill physician orders. Determine the substance requested, including the form, strength, dosage, and quantity to be dispensed. Select components; compute quantities; set up, operate, and maintain common and specialized instruments and equipment; and performs mixing and blending of substances. Receive incoming stock, check for discrepancies, and rotate stock for the full range of medication and supplies, including controlled substances. Assist in conducting medication storage area inspections. Assure safe handling procedures for hazardous drugs. Matches prescriptions with labels; select proper drug and quantity to be dispensed, fills container, applies labels, and present completed product to pharmacist for checking. By typing or computer entry, inputs patient and prescription information to produce labels and to assist in prescription filling process. Assist with and/or provides medication (checked by pharmacist), OTC product, or supplies to correct patient in helpful and caring manner; refers all consultation function to pharmacist; collects money if needed. Calculates price for prescription or order; sells non- prescriptions drugs; collects cash, check, or credit car payments for all collectible services: verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips and issue receipts accordingly. Balances monies, checks, and credit card charge documents daily against cash register receipts; reconciles any discrepancy; prepare bank deposit.

Supervisor: Nadine Yafuso 808-***-****

Okay to contact this Supervisor: Yes

Work experience: Wal-Mart Corporation

1032 Fort Street Honolulu, HI 96813

04/2014 - 09/2014 Salary: 11.50 hr Hours per week: 32

Certified Pharmacy Technician Duties, Accomplishments and Related Skills: Receive, review, prepare, and fill physician orders. Assisted in conducting medication storage area inspections. Assure safe handling procedures for hazardous drugs. Assist health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Third party billing, Maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations. Maintain records by recording and filing physicians' orders and prescriptions. Generate revenues by calculating, recording, and issuing charges. Receive written prescription or refill requests and verify that information is complete and accurate. Maintain proper storage and security conditions for drugs. Answer telephones, responding to questions or requests. Fill bottles with prescribed medications and type and affix labels. Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information.

Supervisor: Wendy Taylor 808-***-****

Okay to contact this Supervisor: Yes

Work experience: Commonwealth Of Virginia, Virginia Department Of Health

830 Southampton Avenue Norfolk, VA 23510

01/2004 - 05/2008 Salary: 34,638.00 USD Per Year Hours per week: 40

Certified Pharmacy Technician Duties, Accomplishments and Related Skills:

Receive, review, prepare, and fill physician orders. Perform pharmacy checks on sterile orders, bulk drug orders, and replenishment of medical carts. Assisted in conducting medication storage area inspections. Assure safe handling procedures for hazardous drugs. Administrator to the Aids Drug Assistant Program (Ryan White). Receive and review prescriptions for full range of pharmaceuticals to include controlled drugs on the formulary. Determine type of substance, strength, dosage, and quantity to be dispensed in accordance with accepted practice and pharmacy standard operating procedures. Enter prescriptions into outpatient computer system reviewing profiles for allergies, drug/drug or drug/food interactions, and duplicate order. Coordinate with prescriber or pharmacist to clarify issues or problems with dosing, interactions, or instructions. Obtain the pharmaceutical, prepare package labels, and visually inspect the medication in the bottle to be dispensed. Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisor for stock needs and shortage.

Supervisor: Robert Weber 757-***-****

Okay to contact this Supervisor: Yes

Work experience: NAS Oceana Pharmacy

550 Tomcat Blvd Virginia Beach, VA 23460

10/1995 - 09/2003 Salary: 14.00 hr Hours per week: 40

Certified Pharmacy Technician Duties, Accomplishments and Related Skills: Receive, review, prepare, and fill physician orders. Perform pharmacy checks on sterile orders, bulk drug orders, and replenishment of medical carts. Assisted in conducting medication storage area inspections. Assured safe handling procedures for hazardous drugs. Receive written prescriptions or refills request and verify that information is complete and accurate. Establish or maintain patient profiles, including list of medication taken by individual patients. Maintain proper storage and security conditions for drugs. Answer telephones, responding to questions or request. Clean and help maintain equipment or work area and sterilize glassware, according to prescribe methods. Order, label and count stock of medication, chemicals, or supplies and enter inventory data into computer. Accurately recorded compound products and prepare appropriate labels. Maintain proper compliance logs, including for refrigerator temperatures. Custodian of the control substance locker, Filled department requisitions and crash cart medications trays. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Supervisor: Christine Norris 757-***-****

Okay to contact this Supervisor: Yes

Work experience: Portsmouth Naval Hospital

620 John Paul Jones Cir Portsmouth, VA 23708

02/1995 - 09/1995 Salary: 10.00 USD Per Year Hours per week: 40

Pharmacy Technician Duties, Accomplishments and Related Skills: Receive, review, prepare, and fill physician orders. Perform pharmacy checks on sterile orders, bulk drug orders, and replenishment of medical carts. Assisted in conducting medication storage area inspections. Assured safe handling procedures for hazardous drugs. Receive written prescriptions or refills request and verify that information is complete and accurate. Establish or maintain patient profiles, including list of medication taken by individual patients. Maintain proper storage and security conditions for drugs. Answer telephones, responding to questions or request. Clean and help maintain equipment or work area and sterilize glassware, according to prescribe methods. Order, label and count stock of medication, chemicals, or supplies and enter inventory data into computer.

Supervisor: CDR Ramos 757-***-****

Okay to contact this Supervisor: Yes

Work experience: K-mart Pharmacy

3790 3rd Street Jacksonville, FL 32250

08/1991 - 09/1993 Salary: 7.00 USD Per Year Hours per week: 30

Pharmacy Technician Duties, Accomplishments and Related Skills: Receive, review, prepare, and fill physician orders. Assisted in conducting medication storage area inspections. Assure safe handling procedures for hazardous drugs. Complete paperwork and enter prescription and insurance billing information into patient profiles. Strictly maintain customer and patient confidentiality. Promptly refer all doctors’ calls and customer medical question to the pharmacist on duty. Communicate with all customer and staff in a pleasant and professional manner. Maintain proper inventory levels, rotate stock and immediately comply with prescriptions drug recalls.

Supervisor: Lisa Picklesimer 904-***-****

Okay to contact this Supervisor: Yes

Job Related Training: Certified Pharmacy Technician (CPhT) Since 07/1997 BLS Provider American Heart Association 10/2018 Software Applications: CHCS, GSL, PharmAssist, Q-Flow, Qs-1, Care Connects and Connexus.

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