Customer Service Data Entry

La’Sonya Hicks

*******.*****@*****.***

**** ******** **. *******, ** 75041

469-***-****

EDUCATIONAL QUALIFICATION:

Diploma, C. E. Byrd High School Shreveport, LA 2008

PROFESSIONAL EXPERIENCE:

Town Park Dallas, Tx

January 2017- Current

Lead Cashier

Manning cash register and handling cash transaction

Issuing receipt, refunds, change, and tickets

Resolve customer issues, provide correct information

Greet customers

Maintain clean checkout area

WOOT/CoreStaff Dallas, TX

April 2016- December 2016

Admin Assistant /Press Assistant

Data Entry (inputting size, number of item

Tagging

Packing (Boxing inventory for shipping)

Picking

Shipping (sending merchandise to current location)

Receiving

Signet Jewelers/ResourceStaff Dallas, TX

Feb. 2005- April 2016

Data Entry Clerk/ Order Puller

Data Entry (inputting size, number of items)

Tagging

Packing (Boxing inventory for shipping)

Picking

Shipping (sending merchandise to current location)

Receiving

Teleperformance Shreveport, LA

2008-2011, 2013-2015

Call Center Leader

Customer service/health insurance policy and procedures

Medical Codes/ Prescriptions

Inbound/outbound call/ Dialer system

Collections/Negotiations/ Accepting Payment

Quality Monitoring/Daily Reports

FDCPA/FCRA

Super Walmart Dallas, TX

2011-2013

Customer Service Manager

Supervising employees

Enforcing company regulations

Schedules/ payroll

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