Data Customer Support

Ms. Sidra Shaheen

** ****** ********* **, ********, ON

Cell: 647-***-**** E: **********@*****.***

Curriculum Vitae

Professional Profile

Sidra is a results-focused Engineer with a “can-do” attitude. Her experience in the spatial and telecom industry spans 8 plus years. She has always been committed to achieving the best possible results for all of the projects she has been involved in. Her commitment to learning and expanding her knowledge ensures she stays up to date with the latest technological trends and methodologies.

Career Objective

Sidra seeks a challenging role in an organisation where she can apply her problem solving skills, attention to detail and adaptable interpersonal skills for the benefit of the company.

Business Strengths & Areas of Effectiveness

Professional presentation with strong verbal and written communication skills.

A proven track record of successfully matching technical solutions to business requirements.

Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Documentation, reviewing and updating procedures and manuals.

Industry Qualifications

Bachelors of Geomatics Engineering York University, Toronto, Canada 2008

Career Snapshot

GIS Consultant we-do-IT Pty Ltd Dec 2011 -- June 2017

GIS Analyst Visionstream Pty Ltd Jan 2010 -- Dec 2011

Data Processor/Customer Support Representative Teledyne Optech Inc Jun 2008 – Nov 2008

Career History

GIS Consultant, we-do-IT Pty Ltd. Dec 2011 – Jun 2017

we-do-IT is a global provider of Geospatial and SmartGrid IT solutions specialising in FTTx Physical Network Inventory (PNI) development, training and support using Synchronoss’ spatialSUITE and GE Smallworld technology

www.we-do-it.com

Key Responsibilities

Development of customised spatialNET tools as directed by nbn™ network architect. SpatialNET enhancements for NBN™ Fibre, Copper and HFC networks in python.

Python programming in R&D for integrating spatialNET with company’s product, LatLonGo

Support we-do-IT sales team by documenting and configuring of GIS environments and solutions in ArcGIS.

Design, construct and QA fibre optic and copper network in spatialNET software.

QA/QC of electric network in GE Smallworld software.

Achievements

Performed analysis, design and Python programming on new and existing telco tools to cater for all MTM technologies (Fibre, Copper and HFC)

Wrote and maintained spatialNET reporting tools to generate results in csv, xls and html formats.

Carried out analysis and Python coding on tools that involve import and export between spatialNET and other platforms such as MapInfo, Google Earth and FME.

Use of libraries like numpy, NetworkX and SQLAlchemy to transform Telstra physical network from PostGres to different output formats like gml, MapInfo, csv via Object Relational Mapping.

Used python’s micro framework Flask, Javascript, HTML and bootstrap to migrate command line tools to web interface.

Use of python’s unittest library to thoroughly test code before pushing to the repository.

Gained valuable experience in detailed design of NBN Co architecture while working within a small and agile solutions development and design team.

Imported electrical network asset attributes, location and connectivity information from the GE Smallworld GIS.

Performed data editing, gap analysis and assess data quality of electrical network for US based client in ADMS team.

Provided services to clients in ArcGIS.

Documented and created knowledge base articles for various GIS software.

GIS Analyst, VistionStream Pty Ltd. Jan 2010 – Dec 2011

VisionStream Pty Ltd is a leading Network Service Provider providing national based telecommunication construction, maintenance and engineering services across Australia and New Zealand.

www.visionstream.com.au

Key Responsibilities

Create, convert, and analyse GIS data.

Effectively carried out processes in ArcGIS, MapInfo and QGIS.

Assist in design, built and maintenance of fibre optics networks using ESRI ArcGIS, MapInfo and AutoCad.

Edit and update GIS databases.

Integrate AutoCad data into ArcGIS and MapInfo

Create various GIS tools using Python scripting in ArcGIS.

Create and compile maps for Environment, Cultural heritage, Authority, Construction, Engineering and Surveying departments.

Achievements

Successfully contributed to the expertise offered by the total organization with a particular focus on assisting the GIS and Mapping team to design new telecommunication networks for National Broadband Network (NBN), Defence and other projects.

Gained extensive knowledge and practical experience with spatial information systems; spatial data management and analysis; and mapping software and techniques.

Documented and created knowledge base articles (MapInfo ProViewer, Arc Reader and various other GIS processes) for GIS team as well as for other employees who had little or no knowledge of GIS.

Data Processor/Customer Support Representative, Teledyne Optech Inc Jun 2008 – Nov 2008

Teledyne Optech. Inc is the world leader in the development, manufacture and support of advanced Lidar and imaging-based survey instruments. www.teledyneoptech.com

Key Responsibilities

Perform software testing.

Determine the quality of input surveyed Lidar data by analysing and interpreting output; use software packages such as ArcGIS, MapInfo, TerraModel and TerraScan for data manipulation, data conversion and map generation.

Execute digital data processing and image processing

Perform GPS post-processing; use software packages such as POSPac.

Achievements

Followed up routinely and proactively with assigned customers to ensure Optech products and services provided meet or exceed their expectations.

Attained data entry and editing activities and maintenance operations to systems following pre-determined calibration procedures.

Documented all problems and their solutions in the Customer Support and Data Processing Systems.

Technical Skills

Python

HTML

Javascript

MATLAB

JIRA

Rational Team Concert (RTC)

PostgreSQL

Git

Mercurial

ArcGIS

QGIS

MapInfo

Google Maps

spatialNET

AutoCAD Map

GE Smallworld

Safe FME Desktop

Microsoft Office

Other Information

Proficiency in other languages: Urdu, Hindi and Punjabi.

Hobbies include playing badminton and table tennis

Professional Referees

Available on request.

Contact this candidate