Microsoft Office Information Systems

DORTHY JELKS

**** **** **** ****** • Chicago, Illinois 60615

Cell: 312-***-**** • Email: *******@***.***

PROFESSIONAL SUMMARY

As an experienced Information Systems Analysis, I am seeking a position with a well-established company that will provide me the opportunity to exhibit all of my talents and skills.

CORE SKILLS

Microsoft Office Suite – Vantive/AOTS – Remedy/CHARM – Change Management

Mainframe - MVS – JCL – FTP/Connect Direct – RACF/ACF2 – TSO/ISPF - SDSF

EDUCATION

Richard J. Daley College – Chicago, Illinois

Major: Computer Information System

Completed 60 credits towards A.A.S in Computer Information Systems, 2013 to 2016

Relevant Courses included:

Fundamental of Programming Web Design (HTML5, CSS)

Database Management Discovering Computers

PROFESSIONAL WORK EXPERIENCE

National Able Network (SCSEP Program) – Chicago, Illinois

Resource Center Coordinator Assistant (April 2016 – Present)

Use computers for various applications, such as database management

Answer telephones and give information to callers, take messages, and transfer calls

Create, maintain, and enter information into databases

Set-up and manage paper and electronic filing systems and recording information

Facilitate TABE testing for applicants applying to the WIOA Program

Create tickets for applicants to TABE test on-line

Occasionally make reminder calls to schedule TABE testers

Assist with greeting the clients as they arrive, check ID and Social Security cards

Coordinate brochures and packages for unemployment

Printout Selective Service registration for males only

Handle sensitive and/or confidential documents and information

Make copies and fax documents to outside agencies

AT&T Services, Inc. – Chicago, Illinois

IT Service Management (January, 1996 – April, 2012)

Answered user inquiries regarding computer software and hardware operation to resolve problems

Advises/assists clients on use of resource materials and supplies and maintains

inventory control of these materials

Entered commands and observed system functioning to verify correct operations and detect errors

Managed all software release packages and defected reports including emergency defects

All priority 1 defects corrected within 24 hours and all priority 2 by need be date

Maintained and modified libraries for JCL, PROC’s, programs, CNTL cards, etc.

Approved or declined change request via AOTS/VANTIVE Ticketing Tool

Assessed and implemented Vantive/AOTS problem, change request, and

reports on hourly basis

Advised in Mean-Time-to-Restore (MTTR) actions items affecting outage duration

Take corrective actions in response to system messages

Report all error conditions and machine breakdowns while monitoring batch and

on-line mechanize processing jobs schedules using CA7, ESP, TSO and SDSF

Monitor CDR file transmissions, running of production jobs (2000) to create

Ameritech customers and carrier bills, interface with application programmers,

Users, customers, help group and control centers

Additional Skills

• Windows 2000, XP, NT, Windows 7 and UNIX systems.

• Mainframe Operating, IBM OS-390, MVS, JCL, TSO, ISPF, JES1, JES2

• Facilitate support for documented requests

• Monitor batch jobs and job flow using CA7/ESP

• Application abends and recovery

• Resetting user password and Id’s

• Open, update/respond to, and close trouble tickets

• Identify resource contention issues and resolve

• Ejecting tapes out of STK and IBM silos

Contact this candidate