Customer Service Representative and Warehouse

Gilbert J ackson C:817-***-**** H :817-***-****

Tempe A Z 8 5284 E:****************@*****.***

SUMMARY

Over 8 y ears’ e xperience i n c redit a nd c ollections i ndustry s elf m otivated w ith t he a bility t o i nterface w ell w ith i nternal a nd external c ustomers a nd h andle t heir p ayment a rrangements. H ighly s killed i n g athering, c ompiling, a nd m aintaining b asic credit i nformation i ncluding c ustomer s ales t ax e xemption c ertificates P roven r ecord o f c ontacting c ustomers a bout delinquent p ayments a nd p reparing r eports r eflecting c lass o f c redit a nd c ollection a ctivity. QUALIFICATIONS

Ability t o w ork e fficiently w ith t ime p rivate i nformation

Spoke w ith c ustomers t o s ettle o n r eason f or o verdue p ayment

Outstanding P roblem s olving c ustomer s ervice s kills

Reconciled d iscrepancies w ith c lients

Reviewed t erms o f s ales, s ervice, o r c redit c ontract

Granted e xtensions o f c redit

Excellent a ttention t o d etail a nd s uperb f ollow u p s kills EDUCATION

Navarro J unior C ollege Corsicana, T exas 2001 Associates o f C omputer S cience

PROFESSIONAL E XPERIENCE

● Persuaded c ustomers t o p ay a mounts d ue o n c redit a ccounts o r t o r eturn m erchandise

● Answered a h igh v olume o f t elephone c alls f rom c ustomers r egarding p ayments, r eturns a nd c harges t o a ccounts

● Maintained c ontact a nd f ollowed u p o n p roblems t hat r equired s pecial h andling

● Recognized b y c ustomers w ho a ppreciated m y e xtra e fforts

● Researched a nd r esponded t o c ustomer i nquiries a nd e xplained t ransactions t o t heir s atisfaction EMPLOYMENT H ISTORY

Floor S upervisor -

● Maintained, s upervised, a nd w as r esponsible f or a t eam o f ( 22) w orkers a nd a ssembly l ine. P rovided a nd d irected problem s olving i ssues r egularly

Walker B oy E lectric F ortWorth, T exas 02/2016 - 0 5/2017 Advisor -

● Troubleshoot a nd r esolve p roduct i ssues a nd c oncerns. T eresa B .Lee FortWorth, T exas 01/2014 - 1 0/2015. S upervisor -

● Responsible t o s upervise a t eam o f C SR's t o i nclude a ccountability f or t ime a nd a ttendance, g oal s etting a nd attainment, p roblem s olving, a nd a ppropriate d isciplinary a ction Samsill Fort W orth T exas 02/2011 - 1 1/2013 Customer S ervice R epresentative -

● Advised c ustomers o f n ecessary a ctions a nd s trategies f or d ebt r epayment

● Answered c ustomer q uestions r egarding p roblems w ith t heir a ccounts Jackson E nterprises Fort W orth, T exas 04/2008 - 0 9/2010 Collections R epresentative -

Arranged f or d ebt r epayment o r e stablish r epayment s chedules

● Conferred w ith c ustomers t o d etermine r easons f or o verdue p ayments, r eviewed t erms

● Located a nd n otified c ustomers o f d elinquent a ccounts Silver l eaf S taffing Fort W orth, T exas 01/2003 - 0 8/2007 Shift S upervisor -

● P repared a nd d irected s chedules a nd m onitored a ttendance

● Communicated i nformational p rograms t o m aintain f avorable p ublic a nd s tockholder p erceptions o f a n organization's a ccomplishments a nd a genda

Marco C ompany Fort W orth, T exas 0 5/1999 - 0 5/2002

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