Manager Customer Service

JENEVA THOMAS

Home: 704-***-**** Cell: 475-***-****

********@*******.***

https://www.linkedin.com/pub/jeneva-thomas/b7/a32/10a

Skilled and experienced office professional seeking a support position in a healthcare facility.

CORE SKILLS

Accounts Payable & Receivable ICD-10-CM, CPT, HCPCS

Organizational Skills Medical Billing

Strong Customer Service EHR guidelines

Medical Terminology IPM Database

Medical Insurance One-Site/Rent Roll Database

Medical Law & Ethics Microsoft Office Applications

HIPAA Guidelines Siebel Database

Medical Coding Office Ally

WORK EXPERIENCE

Birth Bungalow, Greenwich, CT Jan 2016 – Present

Insurance Billing Account Representative

Enter ICD-10 Diagnosis and Procedure codes on Office Ally

Process insurance claims with CMS-1500 Claim Forms

Update and link patient records

Maintain insurance billing spreadsheets

Conduct Verification of Benefits for Midwifery and Lactation Providers

Handle appeals for claim denial

Upload EOB's into client files and review them for appeal process

Work with Dropbox, Office Ally/Practice Mate, Google Drive, and Navinet

Setup new Providers within Office Ally

Attest Providers CAQH

Generate new patients into Office Ally

Credential new Providers within the require insurance company

Philips North America, Stamford, CT Apr 2012 – May 2015

Escalations Specialist

Organized, received, reviewed, and resolved product complaints for Philips Consumer Lifestyle products

Handled complaints filed with the BBB, CPSC and/or Attorney General’s office

Oversaw Presidential Escalation for consumer resolution on equipment claims

Managed Out-of-Warranty TV escalations

Monitored unsolicited packaging to the appropriate location for in-warranty replacement

Educated consumers on proper handling of products

Trained new hires on processing consumer return products

JENEVA THOMAS WORK EXPERIENCE CONTINUED Page 2 of 2

Philips Consumer Lifestyle, Stamford, CT (Contract Work) Oct 2011– Apr 2012

Claims Specialist

Addressed handling and processing of product complaints

Coordinated daily contact to consumers in regards to all complaints

Ensured and managed compliancy with consumer product returns

Generated and sent out written correspondence to consumers

Charlotte-Mecklenburg School, Charlotte, NC Aug 2010 – Sept 2011

Bus Driver

Ensured passengers safety and protocol

Monitored the number of passengers that enter the bus for school purpose

RiverWalk Apartments, Greensboro, NC Oct 2006 – Jul 2010

Assistant Property Manager

Handled all tenants transaction “rent and month end reports” and contact detail records

Prepared and submitted resident files for court (Speedy Filer) and collection (First Point Resources) proceedings

Supervised and trained a staff of 7 on accounts receivable and accounts processing

Managed lease signing and orientation with all new residents

Completed all move in and move out inspections per lease agreement

Rippowam Park Apartments, Stamford, CT Oct 2003 – Sept 2006

Office Manager

Managed Accounts Payable into (Citrix) Timberline Software and Accounts Receivable into Rent-Roll Software

Assisted Property Manager in showing properties to prospective tenants

Coordinated recertification signing (Section 8) and scheduling Section 8 Inspections

Liaison to the Property Manager, managed rent and lease transactions

Handled activities regarding NSF's and bad debt collections, leasing, renewals and marketing

EDUCATION

American Institute of Healthcare & Technology, Stratford CT Aug 2015 – Dec 2015

Medical Billing & Coding Specialist

DeVry University, Chicago, IL Aug 2009

Health Information Technology, GPA 3.20

Quadel Consulting, Manhattan, New York May 2005

Certified Tax Credit Monitor

Gibbs College, Norwalk, CT, Feb 2002

Certified Legal Executive Assistant, GPA 3.74

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