Quality Assurance Test Cases

Habib Lichaa

QA ANALYST LEAD SOFTWARE TESTING COORDINATOR

San Francisco, CA 650-***-**** *******@*****.*** linkedin.com/in/lichaa

PROFILE

Senior QA Engineer who ensures application readiness and improves quality and performance of software. Many years experience developing and documenting test plans and test cases. Expert understanding of testing and QA best practices and methodologies. Keen instinct for uncovering quality, usability and performance issues. Strengths in planning, tracking issues, and identifying and managing risk. Well-versed performing root cause analysis. Dynamic leader of testing teams - believe in

creating culture of zero-tolerance for buggy software delivery.

nQuality Assurance

nTest Planning & Strategy

nTest Design & Development

nTest Management & Execution

nManual Testing

n Integration Testing

nUser Acceptance Testing

nBlack Box Testing

nRegression Testing

nDefect Life Cycle & Management

n Defect Identification, Tracking & Logging

nOrganization & Simplification of Data

nSoftware Development Life Cycle Management

nTroubleshooting & Problem Resolution

nCross-Functional Team Collaboration

EXPERIENCE

Gymboree San Francisco, CA

Quality Assurance (QA) Analyst (2016): Designated as Supply Chain IT Quality Assurance Lead for this large San Francisco-based retail client. Augmented and enhanced existing business to allow for independent handling, tracking, receiving and invoicing of wholesale operations. Project impacted all brands and several multi-brand resellers.

nJoined with business partners to develop acceptance criterion.

nFormulated and executed test plans and documented test results.

nTested large-scale enterprise software (ERP), executing Product Lifecycle Management for apparel product sourcing, development, order processing, and logistics/fulfillment.

nComposed release notes and user manuals for 2 product release versions.

nConducted root cause analysis in collaboration with the Business Analyst Team.

nValidated software bug fixes prior to deployment and approved hotfixes and fully resolved issues.

nDisaster recover testing from Cloud based servers that were located in Las Vegas

Wells Fargo San Francisco, CA

Software Quality Assurance (QA) Specialist (2015 to 2016): Formulated test cases and regression suites based on complex business requirements. Collaborated with team in performing complex initial business functional testing, regression testing, and test data conditioning for all projects utilizing DIBS. Logged, tracked and verified defects and retested fixes.

nSupported developers in retesting fixed defects within the Development Environment and analyzed test cases written by peers.

nDirected Call Steering project, to deliver enhanced caller experience by utilizing NLU capabilities in main menu. Included multi-slot feature to capture multiple keys from an utterance to provide caller intents.

nComposed and executed test cases in IVR Voice Biometrics for credit card services, line of credit, express access, military banking, mortgages, online servicing, fraud, private banking and Wells Fargo Advisors.

nUtilized multiple applications including DIBS, IVR Logs, HP Application Lifecycle Management, HPQC, WinScp, Mortimer, and Hogan Mainframe.

Charles Schwab San Francisco, CA

Software Quality Assurance (QA) Consultant (2013 to 2015): Served on two different contracts, managing QA projects within the VOIP, Schwab By Phone, and Telebroker divisions. Evaluated, tested and certified projects, and interfaced with partners to resolve testing challenges.

nWrote certification scripts, executing pre-production and production certification and validations for each installation.

nConducted testing on defect fixes, reporting resolution, and uploading defects into Clear Quest defect tracking system.

nInstrumentally contributed to planning and execution milestones and schedules on assigned projects.

nLogged, tracked and verified resolution of software and specification defects on all VOIP.

nTested for 21 character symbology for options trading.

nDeveloped and executed regression, functional, and integration test scripts and documented all phases of testing.

nPerformed tests for Check request, Money link, Create / Edit Watch list, Options, Securities, and Mutual funds modules.

San Francisco Professional Career Network San Francisco, CA

Consultant (2012 to 2013): Orchestrated programming team and headline speakers on multiple career topics for weekly

participants. Directed executive search committee and consulted with leadership on rebranding name.

Williams-Sonoma, Inc. San Francisco, CA

Quality Assurance Consultant (2011 to 2012): Advanced to this role to manage 3 QA specialists conducting series of projects, notably, mobile Point of Sale project. Defined scope, traceability matrix, test strategy, and test cases, and executing regression testing. Integrally contributed to defect meetings.

nUtilized Jira to log defects also retested and verified and closed defects.

nOrchestrated Co-Brand Credit Cards Project, creating tests with various CC and Barclays in house CC for changes.

nManaged Paperless Receipts Project, defining scope, traceability matrix, test strategy and test cases.

nOversaw testing for content personalization, country of citizenship credit card application validation.

Quality Assurance Tester Consultant (2009 to 2010): Served as Store Systems Quality Assurance Tester, developing new regression test suites for Point of Sale for Brands Williams-Sonoma, Pottery Barn, and Elm Street Brands. Wrote and delivered test cases, logging, and retesting of defects for Gulf Stream project, CVV, and partial authorization for prepaid gift cards. Conducted defect tracking meetings and verified fixed defects. Verified New Version 9.2.9 Build 27 SAP build logging defects on regression test in Jira defect logging system.

Charles Schwab San Francisco, CA

Quality Assurance Consultant, Voice Technology Services (2009): Integrally contributed to OCC Symbology project to revise options format to comply with new federal regulations. Executed manual test scripts for Vamp Telebroker; test scripts for functional, Integration and regression for Vamp Schwab By Phone; and for Check request and Money link. Wrote new test scripts based on requirements for Both Check Request and Money link functionality. Reported defects in Clear Quest Defect

Tracking System. Additionally, executed pre-production and production testing for certification.

Barclay’s San Francisco, CA

Quality Assurance Engineering Consultant (2007 to 2008): Conducted test cases for global loan management systems within multi-environments. Engineered scripts for internal trading software, Prism, across multiple environments. Designed and created scripts in Silk Central and Quality Assurance 9.2. Formulated scripts for international securities lending, loans, accounting and reporting.

Charles Schwab San Francisco, CA

Quality Assurance Engineer (2006 to 2007): Planned and implemented regression tests for Omni, Client Central and Mars 8.0, 8.1 and 8.2. Updated Test scripts to reflect current methodology, and created new test scripts for system enhancements, based on business requirements and specifications. Authored scripts for business development, practice, assessments, opportunity, activity, lead, employee admin, and power bar. Verified production defects and tested the resolutions. Supported production validation installs.

Gap, Inc. San Francisco, CA

Software Test Lead (2004 to 2006): Oversaw team of up to 12 conducting testing for 4.0 and 4.1 Point of Sale release. Provided team training, issued work assignments, and updated status to report to senior management. Facilitated meetings with business, development, testing personnel, and managers.

nDirected 2-member Performance Test team that tested 50 Point-Of-Sale (POS) registers for degradation of performance from one release to another.

nOversaw 2-member Automation Test Team that tested newly-resolved issues and defects, and conducted overnight regression tests on Point-Of-Sale system. Released that POS to Puerto Rico, Canada, and the US.

nTested multiple tenders: Visa, MC, Discover Card, All Gap brand cards, JCP, Debit Cards, Debit /Credit cards, Gift Cards, Merchandise Certs.

CERTIFICATIONS

BA, Industrial Organizational Psychology San Francisco State University

PROFESSIONAL TRAINING

Certification, Biotechnology San Francisco State University

BOARD APPOINTMENT

Peninsula Temple Shalom

LEADERSHIP

Trustee President of the Brotherhood

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