Customer Service Sales

Ann Laura Miller

***** *** *** ***** ** Paso TX *9938

Phone: 315-***-****

E-mail: ************@*****.***

Summary

Experienced Assistant Store Manager in retail industry with strengths in customer service, sales, and negotiations. Proven skills in marketing, advertising, product integration and product promotions. Successful in deterring loss of merchandise while simultaneously reducing shrinkage of inventory.

Education

High School Diploma (2002)

-Became Battalion Commander in JROTC. –Graduated with a 3.4 average GPA

-Volunteered to deliver food and presents to local Orphanage every year.

Experience

Assistant Store Manager (DEC 2010 –DEC 2015)

Walmart (Route 3, Watertown NY, 13601)

-Experienced in navigating teams through changing business environments.

-Strong Background in marketing, business development, and project management.

-Experience in creating and submitting sales reports on a periodic basis, ensuring that all set goals and targets are achieved.

-Interviewed job candidates and made staffing decisions.

-Counted cash drawers and made bank deposits.

-Assigned employees to specific duties to best meet the needs of the store.

-Instructed staff on appropriately handling difficult and complicated sales.

-Hired, trained and evaluated personnel in sales and marketing.

-Examined merchandise to verify that it was correctly priced and displayed.

Skills

-Delivers exceptional customer service. -Reliable team worker. -Proven Leader

-Excellent customer service skills -Customer relations -Bank deposit procedures

-Fluent in Spanish and English. –Excellent multi-tasker

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