Customer Service Microsoft Office

Roxanne Chapa

Baytown, TX *****

Cell: 832-***-****

E-mail: *************@*****.***

Skills and attributes

Proficient Computer Knowledge-Microsoft Office-Word, Excel, PowerPoint, Outlook, Internet

Excellent Communication Skills-Verbal and Written

Demonstrated Leadership and Management experience

Outstanding Interpersonal Abilities-Team Player

Dedicated to getting the proper results each time

First Aid/ CPR Certified

Education

Lee College-Baytown, TX

Associates of Applied Science- Instrumentation Technology

Lee College- Baytown, TX

Associates of Applied Science- Analytical Instrumentation Technology (Received May 2017)

Lee College- Baytown, TX

Analytical Instrumentation Certificate (Received December 2016)

University of Houston Clear Lake- Houston, TX

Bachelor of Science in Education (Received May 2015)

Lee College- Baytown, TX

Associates of Arts in Teaching (Received May 2010)

Employment History

Lee College - Baytown, TX

HelpDesk Technician (Part-time- June 2016-Present, Respectfully)

Switchboard operator/ Mail Room Clerk Supervisor (September 2013-Aug. 2015)

Responsibilities: Extensive customer service, reset passwords, remote into computer to troubleshoot issues, Answered telephone calls which consist of multiple lines and extensions, perform data base retrieval for directory information, provide information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc. Dispense general information in person regarding the college when incoming call load allows. Update and maintain personal copy of staff directory and other resources to ensure accurate dispensing of information.

Lee College - Baytown, TX

Assistant to Academic Advisor - (June 2012)

Responsibilities: completing applications for Lee College, Financial Aid, and scholarships, class registration, payment plans, and Financial Aid processes, log in and navigate MyLC Campus, MyLC Email, and WebCT

References Available Upon Request

Contact this candidate