Customer Service Engineer
Resume:
ADDRESS & CONTACT INFORMATION
Edmonton, AB, T6H 4E6
PH: 780-***-****
Email: *******@*****.***
ACADEMIC STATUS
BSc, Computer Engineering, 2005 (Co-op Program), U of A
Music Diploma, 1990, Grant MacEwan
SUMMARY OF SKILLS
2 years of supervising global MatrikonOPC Support.
5 years of global customer support in Honeywell AMS.
Asset Management Software: Maximo (Versions 6 & 7 & 7.5).
Reporting Software: BIRT, Crystal Reports, SSRS
Databases: MS SQL Server, Oracle, Access.
Programming languages: C, C++, C#, Java, JScript, HTML, XML, AJAX, Linux BASH, DOS, Visual Basic, Matlab, PSPICE, VHDL, Assembly (MC68000 CPU32 Instruction Set).
Historians: PI, IP21, PHD.
Member of APEGA (P. Eng.).
Over 5 years of software architecture in control systems, including design, development, and testing.
Platforms: Microsoft Windows XP, Windows Server 2003, Windows 7, Windows 2008 Server, Unix (Solaris), Linux.
Business Software: Microsoft Office, Open Office.
Safety training: Up to date First Aid; have completed WHMIS/OSHA, Confined Space I, H2S Alive, Light Vehicle Training previously.
Valid and clean class 5 driver’s license.
WORK EXPERIENCE
MATRIKON/ HONEYWELL, Edmonton, AB April 2006 – Present
Supervisor Customer Service, Sr.
Two years supervising global support for MatrikonOPC Software.
Five years globally supporting Honeywell Alarm Management Software and legacy Matrikon products.
Built custom applications for Maximo 6, 7 & 7.5.
Supported Maximo 6,7 and 7.5 for three years.
Worked on solutions for clients connecting OPC servers to Maximo Integration Framework.
Wrote training documentation for Maximo Software Version 7.5.
Designed and wrote custom trend pages (Histogram, X-Y chart, Moving Range chart, etc) for “Operational Insight” (ProcessNet).
Responsible for client support for 10 on-going projects.
Designed, wrote and implemented SAT plan for custom hardware (Data Logger pilot project).
SCHLUMBERGER, Nisku/Wainwright, AB May - December 2004
Co-op Engineering Student
Created an easy to use database for company assets.
Catalogued assets for database by going to remote locations.
Benchmarked a server/client program (Citrix) and helped install it in Calgary.
Cleaned up main asset database (11,000 + assets) of duplicates and non-existent assets.
Acquired skills in remote field related work/dynamics.
Safety training in radioactive materials, light vehicles.
HUSKY ENERGY, Lloydminster, Sask January - August 2003
Co-op Engineering Student
Worked at an oil company in the technical services department as a corrosion engineer.
Managed small to medium sized projects on corrosion inspection for pipeline and refinery underground piping.
Responsible for budget spending up to $100,000.
Responsible for surveying possible locations for future inspections and new budget for R & D work in corrosion inspections.
Safety training in H2S, light vehicles.
Acquired skills in fieldwork, hiring and managing companies for specialized work in the oil field.
CLEAR TECH, Edmonton, AB May - August 2002
Chemical Packager
Worked in a chemical manufacturing and storage plant packaging and lab testing dangerous chemicals (e.g. HCL, caustic soda, etc.).
Responsible for stock in bleach and caustic soda department from production to shipping.
Operated a forklift extensively with dangerous materials.
Safety training in confined spaces.
Acquired extensive laboratory skills, testing and recording the quality and consistency of products made and shipped out to other companies.
CLOVERDALE PAINT, Edmonton, AB June - August 2001
Labourer
Worked in a paint production and blending facility pouring paint into predetermined storage containers in specific amounts.
Performed general and heavy labour tasks, including lifting and maneuvering, from 50 to over 700 lb., containers of paint.
Learnt to drive a forklift, to move paint inventory into warehouse and loading bay areas.
Maintained a safe working environment by observing in house safety protocols esp. with regards to fire issues and hazardous situations.
Acquired computational skills, keeping track of product amounts.
DAVID ENGLISH HOUSE, Seoul, Korea February 1996 - October 1996
English Teacher
Designed and developed my own curriculum to teach English as a second language.
Taught approximately 40 students per class, ranging from kindergarten to adults.
Helped students to improve their verbal communication skills, and writing.
Responsible for both teaching classes and managing the preparation time required.
OTHER
Greenbelt Certification
Supervised Greenbelt Certification of MatrikonOPC Support
Courses
BCI Course on Exceptional Customer Service
Honeywell Management Course
Theatre Arts
Played a variety of percussion instruments for both Grant McEwan dance classes, dance groups and bands.
Worked in a variety of jobs in the musical arts industry.
Worked for Much Music Video Dance Party as technical advisor and support staff.
Taught drums and percussion instruments to individuals, ranging in age and ability.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate