Technical Support Oracle

ZAYTSEV Andrey

Contact details Email: *******@*****.***

Mobile: +1-781-****-***

SUMMARY

Senior Oracle Database and E-Business Suite administrator. Green card holder. Degree in IT science, more than 10 years of experience in IT. Extremely experienced in complex issues resolution with a broad knowledge of networking, system administration and development that allows to go above and beyond and significantly minimize effort, time and resources required to find the solution. TECHNICAL

SKILLS

• Oracle Database 12c/11g/10g/9i, Oracle E-Business Suite 11i to 12.2, RAC, ASM, APEX

• Red Hat Enterprise Linux, Oracle Linux; AIX, Solaris, HP-UX; Windows Server 2003, 2008, 2012

• ServiceNow, JIRA, Confluence, Enterprise Wizard

• Sitescope, Zabbix, Nagios, PRTG

• SQL, PL/SQL, Bash/sh, VBScript

• MS PowerBI

PROFESSIONAL EXPERIENCE

2008 - 2017 Boston SoftDesign, Inc United States

Technology consulting and outsourcing services for international clients, 350 employees Senior Oracle Applications Database Administrator

• Trained and launched a global operations center team for ERP systems support.

• Managed international 24x7 support team of 50-70 employees meeting 99% of SLAs.

• Performed day-to-day operations of the more than 100 instances.

• Implemented quality control using various reports and gauges from CRM and DWH systems.

• Migrated operations processes from Enterprise Wizard ticketing system to ServiceNow, improving communication and ticket turnover rate by 10%.

• Led a team of 10 DBAs through the projects of database (11.2.0.3 to 12.1.0.2) and applications (11.5.10.2 to 12.2.6) upgrades.

• Supported Oracle Business Intelligence, Oracle Fusion middleware, Hyperion products.

• Trained and mentored 10-12 new DBAs per quarter.

• Investigated arising incidents, identified and fixed false positives and reoccurring issues; decreased the overall number of incidents by 7%.

2007 - 2008 Electrocom-Don, LLC Russia

ISP provider, 2000 employees

Database administrator

• Participated in on-call DBA rotation for resolving issues in a timely & complete manner.

• Developed and maintained backup, recovery and cloning procedures of Oracle databases.

• Automated daily database tasks using scripts.

• Improved database and applications performance using SQL tuning and AWR/ADDM/ASH reports.

• Communicated with developers, consultants and Oracle Support to resolve issues as soon as possible. 2006 - 2007 ZHKH, LLC Russia

Russia’s housing and communal services, 500 employees Technical Support Engineer

Provided applications remote technical support (via phone, email, and web).

Handled application, system, and network issues on handheld devices and personal computers remotely.

Maintained support cases in company CRM.

Coordinated work between customer, support departments and third parties. EDUCATION

2016

2015

Oracle12c: New Features for DBA’s

Oracle Database 11g Administrator Certified Associate Online

Online

2013 Oracle Database 11g: SQL Tuning Workshop Russia 2004 - 2009 Don State Technical University Russia

Specialist in Informational Systems and Technology LANGUAGES

English (Fluent), Russian (Native)

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