Customer Service Medical
Resume:
CHRISTA SPRINGFIELD
Tucker, GA ***84
*************@*****.***
CAREER OBJECTIVE
Wish to join a career oriented clinic or hospital utilizing my academic knowledge and professional experiences as a medical and lab assistant. Interested in medical or lab assistant, where I can improve managed care and healthcare practices while providing exceptional healthcare service.
SUMMARY OF PROFESSIONAL QUALIFICATIONS
Over 18 years combined experience in the medical and finance field. Finance experience, includes: Customer Service, Sales, and Supervisory. Medical Experience includes: Medical Terminology, Anatomy And Physiology, Certified CPR and First Aid training, X-rays, drug screening, EKG’s, various injections, start IV’s and all vision related testing. Proficient in: Word, Excel, Power Point, Medical Manager, Med Buddy, C.I.S. Results, Referrals, and EMR Software, Payroll, and Accounts Payable, Medical Office Manager/ Clinical Supervisor 10 years. Phlebotomy / Lab Assistant 20
Oak Grove Family Medicine 02/2015-02/2017
Front Office Coordinator
n Manage the Front Office / Medical Assistant
nAssist Clinical Back Office maintain flow Office
nPayment posting
nScheduling and Administrative Coordinator
nAnswering phones
nPhone Triage, Call Rx Pharmacy, Return Patient Calls
nInsurance verification/authorization
nBilling / collections
nInvoicing
nManaging patient charts
nGreeting incoming patients and visitors
nRegister Coordinator, perform insurance verification, and collect co-pays
nCoordinate with office staff for timely care of patients
nCross-train and help as needed in other departments (i.e. scheduling, medical records, etc)
nParticipate in various projects and/or meetings, and complete other tasks as assigned by management
nPatient Flow Physician Schedule
nEMR NextGen, EClinical Works, and Athena
Biotek Allergy Lab / ENT 2/2013-9/2013
Office /Clinical Manager/Allergy Tech./Phlebotomist/Medical Assistant
§Check In/Check out, Customer Service, Scheduling Appointments, Front Office Coordinator, and Administrative Duties
§Scheduling and Perform Allergy Testing
§Precertification, Insurance, and Billing/Coding
§Administer Allergy Injections, Teaching Allergy Injection’s to Patient’s
§Order Supplies and Stock Rooms Daily
§Assist Back Office, Call in Prescription’s, Nurse Calls, Scheduling Procedures
§Phlebotomy
§ Skin Testing, and made Immunotherapy for patient’s
§ Manage 8 Employee’s
Emory John’s Creek Hospital 2/2012-Present (PRN)
Phlebotomy
§Venipuncture, Drug Screens, Out- Patient Labs, Order Labs EMR, and GRITS
§Administer the maintenance of patient records with confidentiality
§Provide excellent customer service to Patients, Physicians, and Nurses
§Accessioning patient Labs, Enter Requisition, Prepare Labs Send Provider,Specimen Processor
§Specialize Geriatrics, Pediatrics, and Adolescent Care
§EMR, All Scripts, Centricity, Magnolia, Path Net, Cerner, and Medi Tech,NexGen
§Unit Secretary, Scheduling and Registration Coordinator
Concentra Urgent Care/ Workman’s Comp 5/2012-12/2015 (PRN)
Medical Assistant/ Phlebotomy/ Front Office Lead
§Front Desk Coordinator, Check-In/Check –Out, Billing and Coding, Pre-Authorization
§Phone Triage, Scheduling, Dictation’s, Maintain Flow Front Office
§Vitals, Patient Triage, Worker’s Comp. Physicals, D. O .T. Physicals
§DOT Drug Screens, Phlebotomy, Injection’s, Immunization Injection’s
§Grit’s, EMR, Centricity, Open/ Close Office, Stock Exam Rooms
§Minor Surgery and General Procedure’s, GRITS, EMR
Gwinnett Medical Hospital 4/2004 – 2/2012 ( Part-time/PRN)
Phlebotomist/Lab Assistant /Phlebotomist Lead
n Prepares and submits clinical reports to Residential Director.
n Venipuncture and enter requisitions, Medical Coding/ Billing
n Supervise and develop in-service training for 20 lab associates.
n administers the maintenance of patient records with confidentiality
n Patient Care Sitter- Specialize Geriatric, Pediatrics, and Adolescent Care
n Specimen Processor, Medical Customer Service
nVenipuncture 200 sticks daily
n On Call Schedule, Expense Reports, and Calendar Management
nAdministrative duties, EMR, Misys, and Medical Manager
Dermatology Associates 6/2008 – 12/2009
Medical Assistant
n Assisted with minor surgeries, punch biopsy, fungal cultures, and mole removal, etc.
n Scheduled appointments and call patient results.
n Phone Nurse/ Medical Customer Service, Medical Coding/ Billing, Administrative duties
n Autoclave surgical instruments and setup surgical trays.
n Phlebotomist 100 daily sticks, ordered labs, and stock exam rooms.
n Pre-certifications, prior authorizations for medical procedures and medications.
n Provided excellent health care service to each patient.
n Assist with Cosmetic Procedure, General Surgery Coordinator
n Specialize Geriatric, Pediatrics, Adolescence Care
Comprehensive Orthopedics Group 10/2006 – 6/2008
Orthopedics, Spine, Pain Management and Pediatrics
Medical Assistant / Hand Specialist/ Foot and Ankle
§Hand Splints, Spica Casting, Hand Casting
§Assist with Hand Injection’s
§DME Hand / Wrist Splints
§Assist removal Hand Sutures/ Hand Staples
§Pre –OP/ Post –OP Clearance Hand Surgery
n CPR Certified
n OSHA Officer for Clinic
n Scheduled patient Appointments, Surgery’s, and X-rays
n Performed Injections, Casting, Drug Screen Testing, and Exams
n Assisted doctor as a surgical technician and make sure Clinic runs smoothly
n Maintained patient records, Medical Customer Service, Medical Coding / Billing
n Operated C-arm for ESI and Facet Procedures
n filled out disability and FMLA forms
n Recertification for all Diagnostic Testing
n Scheduled MRI, CT, CT Mylogram, and Bone Density Test
n Refilled medication’s and call prescription‘s to local Pharmacy
n Ordered supplies for Biohazard, Crash Carts, and Clinic Materials
n Verified Insurance for any Diagnostic Test
n Pre-Operative and Post Operative Clearance for Surgery
n Worked very well indecently until all task are completed
n Wound Care Pre Operative and Post Operative Care, Surgery Coordinator
Priority Primary Care- 8/2000 - 10/2006
Clinical Supervisor
n Performed testing for Hematocrit, Hemoglobin, Capillary, GTT, Urinalysis, and Vein puncture, Front Office Check –In/ Check Out, Medical Coding/Billing
n Exceptional capacity to multi-task while managing superior patient care.
n Administrative, referrals expertise in admissions, assessment and treatment.
n Explained treatment procedures to patients and prepare patients for examination.
n Assisted clinical staff with the development of patient care and treatment.
n accessed medical histories and recorded vital signs with confidentiality,
n provided excellent care provider and patient advocate. Phlebotomy 100 daily sticks
n Pediatrics, Geriatrics, Adolescence care, and Diabetic Teaching, and Weight Loss Counselor
Family Medicine 10/1998 – 8/2000
Medical Assistant
n OBGYN- Specialize in Women’s Care
n Access patient information, vitals, and Medications, Weight Loss Counselor etc.
n Advise patient Pre Neonatal Care, Pap evaluation’s
n Fill out Lab Requisition, Assist and Send Culture’s and other test to the lab
n Assist with Pap Smears, Setting up exam rooms for Procedure’s
n Inform patient of Pre Operative and Post Operative Care,
n Obtain Medical Clearance for Surgery, Precertification’s, Prior Authorization
n Answer Patient calls, Call in prescriptions, Schedule patient for Appointments
n Pediatrics, Geriatrics, and Adolescence care, Assist Colonoscopy and Biopsy
n Venipuncture 200 daily sticks
Eye Clinic- 6/1994 -10/1998
Medical Assistant
§ Refractometry/Lensometry (Automated and Manual)
§ Topography and Applanation Tonometry
§ Patient Triage, Charting, and Documentation
§ Assist Surgeries, Pre and Post Operative Instructions
§ Customer Service and Surgery Scheduling
EDUCATION
West Tennessee Business College, Jackson, TN
Medical Assistant Certificate, 1994
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