Customer Service Insurance
Resume:
Guadalupe Hernandez
***********@*****.***
Brawley Ca, 92227
Objective:
I am looking a position to employ my knowledge and experience with the intention securing a position with as well established organization with advancement opportunities utilizing my skills in the field of Account Clerk.
Education:
Calipatria High School, Calipatria CA
Graduate 1996
Imperial valley College, El Centro CA
1998-1999: completed 80 credits toward office Technician
Work Experience
Volunteer
Pioneers Memorial Healthcare District- Brawley CA
February, 2017 Present
My duties on Front desk main lobby are greet patients, visitors and helped direct to proper areas, assisting patients from different departments with their needs, and questions using my bilingual skills and extremely providing excellent customer service and helped provide wheelchairs from various departments in the main lobby. On “Patient Accounting” I fold letters and put them in envelopes, and occasionally hole punch papers and file and help to organize insurances records in alphabetical order on the storage. Also occasionally I help on Emergency Room “Patient Registration Clerk “ to greet patients and visitors and ask if they would need help, start the registration documentation for emergency services, manage all internal and external calls in a courteous manner, help to direct patients and visitors in proper areas on different departments. Currently I’m helping on “Pioneer Center for Digestive and Liver Disease” Verifying insurances, Schedule appointments on E Clinical, answering phone calls in proper manner and provide day and time on their appointments,calling patients for confirming their appointments, process patient’s registrations appointments for two doctors, and print and scan patient’s face sheet from ‘INFINITY” system and “Quick Scan.
Experience:
Clinicas de Salud Del pueblo/ Biller II- 10/2010 thru 06/2016
Print statements bills, collect payments and posting payments, immediately greeting patients upon arrival verifying insurance and personal information in computer, confirming necessary insurance information with online websites to ensure clean and accurate claim submission, determining correct diagnosis and procedure codes, entering, charges with accuracy and require coding in accordance with CPT, ICD 10 codes, processing credit cards payments from patients, arranging simple payment plans, ensuring accuracy and completion of fee slips/intake forms forwarding to billing for processing, answering telephone and resolving billings inquiries
Clinicas de Salud Del Pueblo/Biller I – 2/2009 thru 10/2010
Answer phones, verify insurance eligibility, take payments, filling, posting patient payments, review patient accounts for proper billing, follow up with insurance companies and ensure that all claims to fruition, and traveling to Clinicas sites to audit medical charts.
Clinicas de Salud Del Pueblo/Data Entry – 11/2007 thru 1/2008
My responsibilities were entering patient charges, code documents correctly and accurately to process and assets client account, sort work orders and key them in the appropriate debase, prepare and generate monthly, quarterly or annual reports from the data prosed, update and maintain patient’s information in data base, and picked up and delivered the mail.
References
Reference 1: Gabriela Martinez
Address: Brawley, Ca 92227
Occupation, Title: Medical Assistant
Company Name: Women’s Health Center Memorial Pioneers Hospital
Reference 2: Cory Donaldson
Address: Brawley, Ca 92227
Occupation, Title: Coordinator Supervisor
Company Name: Center Digestive and liver Disease Memorial Pioneers Hospital
Reference 3: Amelia Tadeo
Address: Brawley, Ca 92227
Occupation: Volunteer office supervisor
Company Name: Volunteer Office Memorial Pioneers Hospital
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