Customer Service Data Entry

Rayshonda King *** Bailey Ave, Lawrenceville GA 770-***-****

Summary

Hardworking, dedicated energetic individual who wants to pursue a career that will be challenging, stimulate growth and offer opportunity to grow within the organization.

Skills

Microsoft Office -Word, Excel, Lotus Notes

Office Tech, Typing 55 wpm Clerical, Filing, Data Entry, Data analysis, V-look,

Oracle Software & OMD Software & Lease Connect & Iknoics & Ariba &OB10 billing system

Experience

2016 – Present Ricoh USA

Global Accounts Billing Specialist Duluth, GA

Lead monthly conferences calls to ensure billing accuracy and cut dates are met.

Handle at risk account to ensure billing is accurate and on time.

Consolidate invoices to be sent over to the customer

Process any credit and rebills that are needed

2013 – Present Ricoh USA

Billing Specialist /Special Invoicing Duluth, GA

Spreadsheet Billing for Major & key accounts

Upload Invoices into Ariba & OB10 billing system

Conference calls with the marketplace and customers to ensure the billing were current and accurate.

Seeded form access to manually change any customer information that could not be updated within the system.

2008 – 2012 IKON Office / Ricoh USA

Senior Billing Rep Glastonbury, CT

Creates and maintains contract record and bills

Creates final billings as required for the end of term contracts

Request credit memos for any erroneous or charged billing

Answer incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolve all outstanding issues.

Service review audits, to ensure that any credits and rebills that were done were done correctly and any past invoice which would have been impacted has also been fixed.

2005-2006 IKON Office

Meter Caller/Customer Service Glastonbury, CT

Called customer to obtain current meter reading for copiers to ensure monthly billing

Logged service request.

Answer incoming calls in a high volume call center

Education

The Sawyer School of Business May 2005

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