Customer Service Maintenance Technician

JOHN-PAUL URETA

**** ******* ***. **, ***********, NM 87109, 505-***-****, *******@*****.***

OBJECTIVE:

Seeking a challenging position where my acquired skills, technical knowledge, experience and background, along with my potential, will be utilized toward continued growth and advancement. I believe I can be a very great asset to your company. I am a hard worker and quick learner, I put a lot of pride and integrity in my work. I’m customer oriented and I multi task with excellent customer service.

EXPERIENCE:

10/2011 to present I Will explain the gap in my work history at interview.

05/2011 to 10/2011 Lincoln Heights Apts. Albuquerque, NM 505-***-****

Maintenance Technician Supervisor: Supervised techs and projects conducted on the property. Administered quality control on all turned units. Maintained all HVAC units on 3 properties. Painted and maintained all units for leasing getting ready for turn. Maintained pool.

10/2009 to 2/2011 Eagles Landing, Arbor Properties, Panama City, FL 850-***-****

Maintenance Technician: Upkeep of residential apartments. Responsible for preparing units for leasing and maintaining plumbing, electrical, air conditioning units, pool and spa maintenance and general upkeep of property and rental units.

10/2008 to 1/2009 Convergys, AT&T Call Center, Albuquerque, NM 505-***-****

Receivables Management: Account resolution. Customer service.

4/2006 to 3/2008 First Pacific, Albuquerque, NM, 505-***-****

Maintenance Technician: Upkeep of residential apartment complex, preparing units for leasing, pool and spa upkeep (pool certified).

11/2005 to 3/2006 Chaparral, Albuquerque, NM, 505-***-****

Electrician Apprentice (Co-op for class credit): Bended and installed conduit; pulled wire and installed electrical apparatuses, and other jobs as directed in preparation for electrical commercial certification.

5/2005 to 11/2005 TVI, Albuquerque, NM 505-***-****

Student Work Study -- Assessment Center: Greeted, processed and tested potential students for admission to TVI; processed request for testing and set-up testing dates for GED; general office procedures (i.e. answered phone, computer data input, filing, etc.)

3/2004 to 5/2005 Wal-Mart, Albuquerque, NM 505-***-****

Sales Associate/Garden Center: Maintained outside facilities to include plants and outdoor supplies; operated fork-lift to move pallets (OSHA certified); assisted customers.

6/2003 to 3/2004 Client Logic (Earthlink), Albuquerque, NM

Technical Support: Received incoming calls for problems with dial-up connection for Earthlink; used tools given to ping, run diagnostic check etc. to help resolve customer problems.

EDUCATION:

2004 to 2006 TVI, Albuquerque, NM

Residential Electrician; On-the-job training – Habitat for Humanity/Chaparral Electric

1995 to 1997 Eastern New Mexico University, Portales, NM

Communications/Broadcasting Productions

SKILLS:

Office: Telephone handling; typing; data input; filing

Organizational: Responsible for organizing charity events for fraternity and community functions

Maintenance: Painting, minor plumbing, carpentry, drywall, masonry, electrical, pool and spa, air conditioners, irrigation lines

Certifications: M.C.P. card, P.P.L. endorsed; Residential Electrical Certified; EPA Certified Universal; R-410-A Certified; Pool Certified

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