Customer Service Quality Control

Yvonne Minjares

***** ******* **. ** ****, TX. **924 915-***-****

ac1677@r.postjobfree.com

Objective

To secure a position; providing duties that will enhance quality of products which help maintain company standards.

Skills

Administrative Skills Warehouse Procedures Quality Assurance Procedures

Microsoft Office Quality Control Business Law & Ethics Computerized Billing Employee Scheduler Customer Service

Keyboarding Microsoft WPM 30 Supervising Employees

Education

Nov 2009 Southwest Career College El Paso, Texas

Diploma – Medical Assistant / Radiology a comprehensive 940 hour program designed to implement the skills and procedures of administering quality service to the patient and the office as a whole.

June 2008 Computer Career Center El Paso, Texas

Diploma – Medical Assistant a comprehensive 940 hour program designed to implement skills to perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Experience

April 2014 El Paso Paper Box El Paso, Texas

Quality Control Supervisor/ Safety Coordinator

Responsible for performing necessary task for the receipt, storage, and shipment of paper product. This included functions of printing, packing, shipping, storage, delivery, etc. Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of products (as per company standards) to a variety of in city and nationwide customers. As well as maintaining safety standards onsite.

April 2012 DSSW Austin, Texas

Specialized Attendant/ Supervisor/ Scheduler

Performed orientation with clients for new service, included training providers on how to work in clients homes. Work one on one with clients and in home providers on providing services. Filed and filled-out paperwork for the company to include employee schedules, service and training requests, and payroll correction reports; as well as memos for the company. At times, Cover shifts for those attendants that were no-shows

November 2007 Azar Nut El Paso, Texas

Quality Control - Incoming

Make sure nut product was in specs as it exited the grinder, check label specs per each pallet: at least 3 boxes per pallet. As well, make sure all labeling was correct so not to be sued, for incorrect labeling. We check all labels to make sure that peanut butter was in specs, so it not contaminated.

February 2004 Toro El Paso, Texas

Quality Control - Appliance

On trimmer, mower, hedgers; I made sure the purchase orders matched the specs of the bill of material. I checking housing’s, wire harnesses, and torque of every 50 product per hour to maintain quality. One product is checked in every 50 per hour right down to the screws and boxing. Posted quality results every hour, and stamp with you approval on each of the products. Also, logged in purchase orders at the end of day.

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