Retail Store Manager

George Grossman

*** ******* **** *******, ** **341 910-***-****

************@*****.***

Summary of Expertise

Retail management and sales with 30+ years of experience. Highly motivated leader who develops and challenges his teams to meet and exceed goals through mentoring and communication. Team Player. Organized. Dependable. Accountable.

Core Strengths

Effectively builds teams

Exceptional customer service skills

Cross training teams

Motivational skills

Strong Leadership Skills

Meeting deadlines and goals

Results oriented

Accomplishments

Grand opened PetSmart 2201 in Lawton, OK in July 2013

Merchandised new store from bare walls

Effectively trained new staff of 30

Ranked top 10% in customer service scores 2013, 2014

Ranked top 10% overall metric score card 2013, 2014

Ranked #16 of 1322 on company score card for Q1 2014

Effectively rolled out several company vision changes for PetSmart

Instrumental in passing internal company audits in PetSmart stores 417, 1357 and 215

Professional Experience

Logistics and Soft Line Manager July 2015 to Present

Academy Sports and Outdoors 149 - Kannapolis, NC

Operations Manager October 2014 to July 2015

Academy Sports and Outdoors 184 - Lawton, OK

Store Director January 2013 to October 2104

PetSmart 1357 & 2201 - Midwest City, OK & Lawton, OK

Operations Manager arch 2011 to December 2012

PetSmart 215 - Oklahoma City, OK

Operations Manager October 2009 to February 2011

PetSmart 417 - Wilmington, NC

Presentation Manager February 2007 to September 2009

PetSmart 417 - Wilmington, NC

Owner-Operator August 1976 to June 2006

Bergenfield Pet September 1996 - June 2006

Allwood Pet October 1985 - May 2001

Englewood Pet / A-Z Pet August 1976 - May 2005

Educational Background

Pequannock Township High (Pompton Plains, NJ) High School Graduate 1974

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