Customer Service Data Entry

Laurice Trotter 312-***-**** • ac1660@r.postjobfree.com

Key Skills

Customer Service

Staff Management

Inventory Management

Client Relations

Accounting Software

Public Records & Databases

Microsoft Office Suite

Confidentiality Assurance

Workload Prioritization

Professional Experience

2010 – Present, U.S. Department of Labor: Immigration and Naturalization Service’s

Data Entry Clerk

•Key on average 8-12 H2A and H2B cases daily.

•Sorts and verifies accuracy of applicant data.

•Utilizes scanners, electronically transmitted files, and various character recognition systems.

•Performs multiple office duties associated with filing, data entry, and proofreading sensitive information.

2009-2010, Miramed Revenue Group

Medical Billing Collector

•Processed encounter tickets and hospital vouchers for medical services provided to patients.

•Reviewed patient medical records and progress notes to verify claims.

•Provided manual and electronic claim forms to insurance companies, Medicare, and various payers.

•Collaborated with customers to resolve billing inquiries/complaints and financial assistance referral.

2007-2009, VXI Global Solutions Inc.

Customer Service Representative

•Handled all incoming client calls for Vonage phone services.

•Assisted customers on installation processes for new products and services.

•Responded to inquiries for new and existing customers.

•Processed multiple credit transactions for company.

2006-2007, Illinois Office of State Treasurer: Alexi Giannolias

Community Affairs Coordinator

•Collaborated with non-profit organizations and advocacy groups to provide information benefits and program offerings.

•Responsible for assisting citizens with the procedures of being served by the Unclaimed Property Division.

•Coordinated outreach and program awareness throughout the state of Illinois.

•Worked with External Affairs in building community relationships and monitoring outcomes of program goals.

Education

Coursework leading to Bachelors of Arts in Communication Studies

University of Alabama, Tuscaloosa, AL

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