Support Customer Service

Jeffrey S. Kneipp

*** ******** **.*************, **.30044 770-***-**** ********@*****.***

Objective

Transitioning my vast experience with physical and mechanical security skills to continue in the IT maintenance and security fields.

Education

Information Technology, A+, Net+ Certification Course 2011 Chattahoochee Technical College, Marietta, Georgia

Skills & Abilities

Active Directory Administration

Windows Server Administration

A+, Net + Certifications

Computer hardware setup and maintenance

Microsoft Windows OS

Various Dell Certifications

Various Lenovo IBM Certifications

Microsoft Office Suites

Experience

Phelan, Hallinan, Diamond and Jones, Alpharetta, Ga. 04/2017 – Present

Systems Administration

Switch and Server Administration and Network setup

Server Room Setup and Maintenance

Daily Internal Helpdesk and Hardware Maintenance

Cabling Setup and Repair

Internal Data Resources, Chamblee, Ga. 05/2016 – 03/2017

Systems Administrator (Ga. Dept. of Transportation)

oWindows Enterprise system configuration and troubleshooting

oActive Directory administration

oMS Server, MS SQL

oOpen and update as needed customer ticket within Remedy ticketing system

oHands-on and virtual programming and configuration

oCore Plus VMware

oWDS Server configuration and maintenance

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Jeffrey S. Kneipp

Experience Cont.

Insight Global, Alpharetta, Ga. 01/2016 – 04/2016

Data Center Technician 2 (HP Data Center)

oCabling, Initial equipment setup, Rack and Stack, Customer support

oIBM Lenovo System X Server troubleshooting and repair

oMS Server, MS SQL

ADCom Solutions, Norcross, Ga. 10/2014 – 12/2015

Tier 2 Network Support Engineer in a NOC Environment

oCustomer service

oOpen and update as needed customer ticket within ADNet ticketing system

oHands on and Virtual support

T1 Support

oRouter configuration

oTroubleshooting down service

oSetup testing with various carriers

oWork with carriers to determine possible resolutions

LAN support and setup

oGuide customers with layer 1 support

Adjusting and configuration of routers

oHands-on and virtual programming and configuration

Cisco, Adtran and Juniper

oCisco 1700,1800 2900 Series Routers

oCisco 2950, 2960 Series Switches

oCisco Meraki Routers

oVarious Adtran and Juniper Routers

Field Tech Support

oGuide onsite technicians with various support

F2Onsite, Atlanta Region, Ga. 6/2014 – 10/2014

Field Warrantee service for Dell and Lenovo IBM

oHands on break fix issues

Contract Field service provider for WWTS

oIBM Lenovo System X Server troubleshooting and repair

oDell Server “Hot Swaps” and in-rack rebuilds and troubleshooting

oDell and Lenovo Laptop and Desktop troubleshooting and repair

oBusiness and home support

oServer Support, Desktop and Laptop Support

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Jeffrey S. Kneipp

Experience Cont.

Datrose Inc., Durham, NC 10/2013 – 6/2014

Customer Service Call Agent

oCustomer support for Kodak Picture Kiosks

Troubleshoot/L2 Specialist for Document Imaging Equipment

oTier 2 troubleshooting and repair for Kodak and various other printers and scanners

Troubleshoot Specialist for Kodak Picture Kiosks and Related Equipment

oSpearhead team for Windows 7 migration

LAN and WAN Troubleshooting and Support

oFor all Kodak systems via telephone and virtual support

OT Computers, Powder Springs, Ga. 5/2011 – 10/2013

Lead Field Technician Workstation/ Network Support

Windows XP, Vista, 7 & 8 Support

Windows Server 2008 R2 Support

Windows OS and Hardware Upgrades; XP and Vista to 7/8, Memory, Hard drives, PCI Cards and Processor

Diagnostics

Data Migration and Disk Cloning

VoIP Support

Remote & On-Site Desktop & Laptop Support

Military Experience

U.S. Army, E-4 Specialist 02/1987 – 02/1990

Recalled to Active Duty, Operation Desert Storm 1991

Operation Desert Storm Veteran

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