Customer Service Office

Melissa Jimenez

San Antonio, TX *****

*******************@*****.*** - 210-***-****

Flexible professional with proven Customer Service experience. Enthusiastic & Honest Individual who enjoys learning new objectives & tackling challenges in diverse environments Authorized to work in the US for any employer

WORK EXPERIENCE

Receptionist

Locust Street Professional Building - San Antonio, TX - September 2016 to Present Assist Attorneys with making copies, taking payments Faxing documents to clients and courthouse

Witnessing on legal documents

Answer phones, welcome visitors, sort & deliver mail Efficiently performed office duties

Multi phone Line

Tech Support

Transcom - San Antonio, TX - September 2014 to March 2015 Responded to request for technical support assistance by phone Conducted research into technical issues and products required Conducted standard troubleshooting of equipment

Took customer payments and set up new service

Effectively managed a high-volume of inbound and outbound customer calls Answered a constant flow of customer calls with up to 80 calls in queue per minute. Defused volatile customer situations calmly and courteously. Office Assistant

river city water treatment - San Antonio, TX - April 2012 to October 2012 Performed general office work, scheduled appointments for routine maintenance and emergency service Filing, Typing, answer phones, light inventory

Multi phone line, light QuickBooks, multi screens

Entered daily expenses from drivers

Maintained a clean reception area, including lounge and associated areas. Helped distribute employee notices and mail around the office. Answered and managed incoming and outgoing calls while recording accurate messages. Managed office supplies, vendors, organization and upkeep. EDUCATION

Diploma

Sam Houston High School San Antonio - San Antonio, TX 1991 to 1995

SKILLS

microsoft office (2 years), multi phone lines (2 years), Typing 35+ (2 years)

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