Manager Service

Andrea M. Salmon, MAOL

***** ***** ** **, #*-***, Renton, WA 98058 253-***-**** ****.******@*****.***

Skills:

Team Player

Critical Thinking

Problem Solving

Judgment and Decision Making

Strong Work Ethics

Operation and Control Troubleshooting

Education:

Chapman University - Master of Arts in Organizational Leadership

Saint Martin's University - Bachelor of Arts in Psychology

Work Experiences:

Area Supervisor (ResCare - Creative Living Services) (2/2017- Present)

Responsible for the overall operation of assigned service site(s) including: staff budget, compliance with State/Federal Regulations or standards of service, and general quality of service to person(s) served in these programs.

Program Supervisor (AACRES WA SL LLC) (9/2014 2/2017)

Maintained responsibility for agency’s administration, oversight, and fiscal operation of services in the community

Provided leadership and management over services to ensure Mission and Values were implemented

Participated as team leader and coordinated the day-to-day operations of the homes assigned.

Supervised the Direct Support Professional staff, and oversaw the completion of each individual's plan of care and treatment.

Program Manager (Service Alternatives, Inc.) (10/2012 9/2014)

Was responsible for program oversight and safety

Oversaw the outcomes of the program, as set by/with the divisional administrator, and worked towards those outcomes within the guidelines of company policies, WAC and licensing requirements

Hired, trained, and supervised staff;

Worked cooperatively with DSHS/DLR personnel, other agencies/schools in the community, and the general public; met financial outcomes; maintained a safe and suitable work environment.

Vets Program Coordinator/Case Manager (El Centro De La Raza) (7/2011 10/2012)

Provided referral services to Minority and Women Veterans and their families

Coordinated and executed outreach strategies to target audiences

Provided information on Veterans and survivors benefits; provided referrals to organizations to aid participants but also contacted information of specific individuals in said organization

Provided weekly, monthly and quarterly reports.

Programs Manager (Mid-County Community Center) (10/2009 3/2011)

Oversaw educational recreational, social and health activities, programs’ policies and procedures.

Organized weekly presentations for seniors

Managed center’s programs and kitchen upkeep

Provided support services to seniors to improve their health, allow for personal growth through learning enrichment programs and foster an environment that promotes social, physical and mental well-being

Maintained office safe and other cash handling duties

Assisted with meal preparation and served meals when necessary.

Site Manage (Chambers Bay (Before/After School) Program) (3/2009 9/2009)

Planned and implemented the daily program to encourage each child's emotional, social, cognitive and physical development

Observed, recorded, and reported significant child behavior

Coached staff appropriately using discipline guidelines outlined in the Staff Handbook

Maintained healthy relationship with principal, secretaries, and custodian

Notified Assistant Director of needed repairs for equipment and toys

Maintained records of program participants

Participated in all staff training sessions, meetings and programs

Maintained inventory and monitored food, supplies and toys

Collected tuition and maintained DSHS forms, tuition and expenditure of petty cash

Program Director (Jumpstart, a.k.a. - Faith Homes) (4/2001 4/2007)

Managed an eight bed licensed group care facility

Oversaw structured program(s) for at-risk youths

Oversaw individualized therapeutic, educational and recreational services for the clients

Ensured that all licensing requirements, applicable standards and contract requirements were followed

Oversaw the compliance of program policies and procedures according to the Washington Administrative Code (WAC) and that they were followed

Completed necessary reports for Faith Homes Administration, Board of Trustees and Department of Social and Health Services (DSHS)

Was responsible for the hiring, training, disciplining, terminating and scheduling of employees shifts

and annual evaluations

Supervised Case Managers and Group Care Counselors in treatment planning and case management practices

Participated in annual budget planning and development

Grant writing and reporting

Performed on-call supervisor duties

References: Will be provided upon request.

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