Quality Assurance/ Reliability/Failure & Data Analysis/Customer Test

Mary Grace M. Arca

B** L**, Centennial Townhomes,

San Isidro, Cabuyao City, Laguna, Philippines

Contact Nos. +639*********, +639*********

Email: ********************@*****.***

Summary of Qualifications:

Skilled and knowledgeable on Failure Analysis tools & equipment, Data Analysis using different RCA tools, Engineering tools & Statistical tools different software (Minitab, Spotfire & Jmp).

Have experience on how to handle subordinates(Engineers, Technicians & Operators)

Perform deep investigation to find the root cause by Failure Analysis and Data Analysis of OQA, Reliability and Customer (DOA/Field return) failure HDDs & MR Heads.

Skilled and experienced in performing HDD all parts 2nd Level Failure Analysis from Electrical FA, Mechanical FA, PCBA FA or Head/Disc FA.

Provide investigation and judgment of 5M1E Evaluations & Customer Shipment products

Have experience in handling manufacturing process and have collaborative & technical skills.

Have experience in handling subordinates, giving performance appraisal and disciplinary actions.

Keep department or company complies with required quality systems.

Quality systems oriented, became an internal Auditor and certified trainer.

Certified TPM member, SGA leader, KAIZEN and several trainings related to job functions.

Have computer knowledge and application (MS Excel, Word, Power point & etc.)

Knowledge on Statistical Process Control/7QC tools/8D, have Basic Japanese Language course.

Familiar with different manufacturing industry protocols for more than 16 years in HDD business.

With experience in Reliability testing methodologies and software machine language (Unix OS).

Willing to be train and acquire new function, self-discipline, hardworking and flexible Work Experiences:

May 04, 2016 ~ present: TDK Philippines Corporation SEPZ, Laguna Technopark, Binan, Laguna

Tel. # (02) 584-4380 or (049-***-**** Loc. 5136

Sr. Engineer 2 of Reliability Failure Analysis – Perform deep Failure Analysis, Data Analysis of failed MR (Magneto Resistive) head units form customers & internal non-conformance of products and enable to provide root cause and recommend improvement.

Support to any evaluation relating to reliability performance test.

Monitor and provide training development to personnel.

Keep department complies with required quality systems and standards.

Conduct weekly face to face collaboration to customers.

October 1, 2011 ~ March 31, 2016: Toshiba Information Equipment Phils., Inc.

(Former Toshiba Storage Device Philippines, Inc)

SEPZ, Carmelray Industrial Park, Canlubang, Calamba City, Laguna Tel. # (049-***-**** or (02) 584-4462 Loc. 5694

October 1, 2009 ~ October 2011: Toshiba Storage Device Philippines, Inc.

(Former FUJITSU Computer Products Corp. of the Philippines)

Sr. Engineer 2 of Quality Assurance – Failure Analysis execution & Data Analysis of OQA, Reliability and Customer (DOA/Field return) processes failure HDDs

Lead the team to investigate any quality issues or no-conformance of product enable to find the root cause and can recommend appropriate CLCA

Monitor and provide training development & technical assistance to Engineers &Technicians

Provide customer report items (Weekly/Monthly/Factory Audit reports) or any customer data

Support to Special Customer test process and Failure Analysis

Support to any evaluation relating to reliability performance test of new parts to be applied

Issue 8D to Engineering teams, Supplier Engineering teams, Product/Process teams for CLCA

Handle Field/DOA or Customer Return units Failure analysis (All parts) and quality reports items

Issue Quality report related to handle process and job function

Issue Work Instruction for the use of Reliability process operation

Directly issue reports to Supervisor, Manager, and Assistant to General Manager

Collaborate to other departments, suppliers and business counterparts in other countries/sites

June 20, 1999 ~ September 2009 –Reliability Quality Assurance (Failure Analysis)

Line monitoring of the activities of diagnosis personnel.

Perform Failure Analysis of Hard Disk Drives (HDD) failed at Testline / Reliability test / DOA / Field Return/ FCS units.

Immediate reports of failure phenomenon for customer drives.

Diagnosis PCBA Failure drives from Customer and Reliability Failure.

Assist engineers in making Fault Notice of failure Hard Disk Drives (HDD).

Evaluate probable root cause of failure HDD in able to make flowchart to be used by operators

Give technical diagnosis support for Diagnosis 1.5 operators

Give feedback to the engineers regarding with the diagnosis result or unusual phenomenon.

Execute maintenance activities for test equipment. Trainings, Seminars& Business trips:

Title of Certificate Obtained

Inclusive Dates of

Attendance

Work Attitude and Values Program 12/2/1999

Time Management Program 12/3/1999

Advanced Oscilloscope Training 7/17/2003

OHSAS 18001:1999 Standard Appreciation Course 8/15/2003 Interpersonal Skills Training 10/8/2003

Define Measure Analyze Improve Control (DMAIC) 4/27/2004 QC Tools ( Problem Solving Techniques on 7QC Tools) 4/27/2004 Basic Statistical Process Control (BSPC) 6/3/2004

HDD Test Schedule (AL 9 Series Technology)

3/23/2006

& 4/28/2006

ROHS Compliance Awareness Training 6/26/2006

KILL Droga Trainor’s Training and Anti-Drug Forum 8/22/2006 1st and 2nd Level HDD Failure Analysis 8/29/2006

Energy Management Awareness 5/16/2008

Mechanical Drawing 8/19/2008

Multi-Tester Familiarization 8/22/2008

Soldering Training 8/27/2008

Fastening and Crimping 9/22/2008

Finishing Training 9/25/2008

Electrical Drawing 10/21/2008

Wiring Training 10/24/2008

Pneumatics 11/14/2008

HDD Verification Test Technology: Details of Test Process Re-echo ) 3/5/2009 &

3/6/2009

LEMS ( Labor and Ethics Management System CSR) 5/28/2009 Excel Macro Programming (Basic and Advance) 7/20/2009 Training of the Trainer 3/10/2010

Small Group Activities Project Leaders (SGA) Project Leaders Training (PDCA and 7QC Tools)

4/15/2010

Poka Yoke 4/20/2010

Root Cause Analysis 5/7/2010

8D CLCA / QC Manager 5/21/2010

Basic Auditors Training 5/31/2010

Understanding technical papers (TCIR/Work Procedure/WIS) 6/25/2010 Basic Japanese Language (72Hrs)

05/07/2012~

07/25/2012

TPM Overview 6/15/2011

Mottainai Education Program 12/28/2011

Failure Analysis Method for New Model – Toshiba, Yokohama, Japan 03/18/2013~

04/12/2013

On-site FA support in Customer – EMC, Singapore

06/032013~

06/07/2013

Foundation Course on Environmental ISO 1400:2015 Management System 08/16/2017 Awareness Course on Environmental Management System conforming to ISO1400:2015

08/16/2017

Transition to ISO 9001:2015 Quality Management System 08/18/2017 Risk Management – Principles and Guidelines (Reference ISO 31000:2009) 08/18/2017 Educational Background:

SY 2012 – 2013: Manuel S. Enverga University Foundation Lucena City, Lucena, Quezon

Bachelor of Science in Industrial Engineering (ETEEAP) SY 1996 – 1999: Technological University of the Philippines - Visayas Talisay City, Negros Occidental

Electronics Engineering Technology (Graduated)

Personal Data:

Date of Birth: September 12, 1978

Age: 38 yrs. Old

Sex: Female

Civil Status: Married

Citizenship: Filipino

Languages: English, Tagalog and Basic Japanese Language Height: 5’1”

Weight: 120 lbs.

Religion: Roman Catholic

Character References:

Albert Ferolina, Former Toshiba Director

Contact number: 091********

James Francisco, Supervisor

Toshiba Information Equipment Philippines, Inc.

Contact number: 091********

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