Manager Customer Service

Chad Fox

* ********* ***** **** #*** Hull, MA ***45 617-***-****

ac15z7@r.postjobfree.com

QUALIFICATIONS SUMMARY

Technical professional with ability to identify and solve problems. Strong consulting skills and dedication to client service, with in depth technical knowledge, drive, flexibility, and willingness to learn. Excellent interpersonal, organizational and communication skills, both oral & written.

CORE COMPETENCIES:

Computer Operations & Maintenance

Database Management

Web Development

Project Management

Wind Technician Field Services

Solar Technician Field Services

Geographic Information Systems

Retail Management & Sales Experience

EDUCATION

Florida State University, Tallahassee, FL

Bachelor of Science Degree, Environment Sciences

Clark University CCI, Braintree, MA

Client Server/Web Developer Master Certificate

COMPUTER SKILLS

Windows XP-10, Apple OS X, iPad & iPhone: new setups, troubleshooting, software updates and virus removal.

MS Office Suite, Web Development, GIS software; ArcInfo, ArcMap, Database Management, SQL & JavaScript.

EMPLOYMENT HISTORY

Best Buy, Geek Squad; Braintree, MA Nov. 2014 - Present Jan. 2012 - May 2012

Advanced Repair Agent: Interact with clients to trouble shoot and diagnose there personal electronics issues, update and maintain client database and check in units for service. Computer Repairs (PC & Mac) to include: new system setups, OS repairs, system diagnostics, data backup & transfer, virus removal, software installation & system restoration. Component replacement to include: power supplies, hard drives, memory, motherboards & video cards. Mobile device support for iPad, iPhone and Android.

Renewable Energy Technician/Operations Manager 2009 - 2014

Various contracts for Wind and Solar power clients, both public and private. Operations & Maintenance of large scale wind turbines 1-2.5 MW design. Solar panel arrays, commercial roof top and large field arrays of several thousand panels, to include annual inspections and on call site visits for diagnostics and troubleshooting.

Lowe’s Home Improvement Center; Weymouth, MA 2008 - 2009

Project Coordinator - Installed Sales Department, point of contact between clients and contractors. Expedite materials processing for contractor pickup, home inspections of installed projects, detailed record keeping.

PADI Scuba Instructor & Boat Crew 2006 - 2008

Land and sea based PADI scuba dive instructor, qualified boat crew, emergency first responder training. Daily responsibilities, teaching of scuba courses to both new and experienced divers, retail store operations, guided dive tours for weekly trips.

Lowe's Home Improvement Center; Dedham, MA 2004 - 2006

Department Manager – Tool & Hardware departments, daily inventories, employee scheduling, customer service.

EMPLOYMENT HISTORY continued

Freelance Web Developer; Quincy, MA 2001 - 2003

Self-Employed: Design & Develop web sites using Cold Fusion, Photoshop, JavaScript, Access, SQL, and HTML.

Engineering; GIS, GPS & Land Surveying

Savin Engineers P.C., Quincy, MA Sept. 1997 - Aug. 2001

Office Manager: Managed Boston area projects, new business development, client/owner liaison for all ongoing projects, logistics coordinator for all Boston field crews, and project management of capital improvement projects.

Camp, Dresser & McKee Inc., Cambridge, MA Mar. 1997 - Sept. 1997

GIS Technician: Provided data collection, document preparation, and digital data conversion for various clients.

Aided in the development of QA/QC procedures for the MWRA facilities distribution mapping project

Worked with various GIS, databases and AutoCAD software.

Coler & Colantonio Inc., Norwell, MA May 1996 - Mar. 1997

GPS Technician: Performed fieldwork including the use of Trimble GPS equipment in preliminary survey work, topological land surveying using Leica instruments. Office duties included: town and county level deed research/organization and site plan drafting using AutoCAD 12.0.

CERTIFICATIONS & TRAINING

Villanova University - Online Class

Information Assurance & Security for Government Certificate Completed November 2015

Airstreams Renewables Inc., Tehachapi, CA

Wind Technician Certification Completed May 2009

OSHA 10 Hour Construction Safety

Competent Climber Certification - Tech Safety Lines

NFPA70E - High Voltage Electrical Safety

Pro Dive International, Ft. Lauderdale, FL Completed July 2006 Completed July 2006

PADI Open Water Scuba Instructor

Emergency First Responder

Qualified Boat Crew

MILITARY EXPERIENCE

New Hampshire Air National Guard, Pease AFB, NH June 1991 - Aug. 1992

Crew Chief (Aircraft Mechanic) on KC-135 Refueling Tanker Aircraft

U.S. Air Force, Edwards AFB, CA Nov. 87 - Mar. 1990

Crew Chief (Aircraft Mechanic) on KC-135 Refueling Tanker Aircraft & B-52 Bombers

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