Customer Service Manager/ Compliance Officer

Eleanor Calloway, BGS, MSA, MAT

**** ********** **, *******, **. 30024 770-***-**** ***********@*****.***

Objective

To conduct performance measures via reviews, audits and classification systems to develop a department’s approach towards streamlining production.

Education

BACHELOR’S OF GENERAL STUDIES MAY 2001 UNIVERSITY OF LOUISIANA AT LAFAYETTE

Major: Health Information Management

Minor: Business

Related coursework: Biology, Creative Writing, Advanced Exposition, Theory, Management, Marketing; Business Informatics

MASTERS OF SCIENCE IN ADMINISTRATION JUNE 2008 CENTRAL MICHIGAN UNIVERSITY

Major: Healthcare Administration

Related coursework: Forecasting, Corporate Accounting, Financial Accounting, Research, Hospital Systems, Revenue Cycle

MASTERS OF ARTS IN TEACHING DEC 2010 KAPLAN UNIVERSITY

Related coursework: Guided Practice; Pedagogy; Classroom Structure

Knowledge & Skills & Abilities

MANAGEMENT

Ability to apply the revenue cycle for small business structures.

Ability to relate to upper management structure for business growth.

Ability to reach team members and explain managerial goals.

Ability to support upper management goals and structure among a team’s framework.

Ability to understand government contracts regarding policy to develop business structure.

Ability to underwrite mortgage loans.

Knowledge of Federal and state laws regarding employment.

Knowledge of negotiating fee schedules based on services provided.

Skilled in business communication.

Skilled in performance management.

Skilled in Business Analytics in Call Centers.

Skilled in controlled drugs requiring stop measures.

CLINICAL EXPERIENCE

Louisiana State University Medical Center

Coded medical records.

Pulled imaged medical records for attorneys.

Extrapolated documents for physician signatures and accuracy.

Community Rehabilitation Hospital

Coded medical records.

Transcribed dictated physician notes.

Prepared notes for JCAHO accreditation.

Labeled charts for chronological order.

Project Management

Minority Health Solutions: Hurricane Katrina and Rita Service Projects

Dorothy H. Chambers: Aiding in educating diverse populations in heart health initiatives.

Consultant with JC’s Tax Services, Off the Hook Restaurant, Twin Brother’s Gallery, Vizion Business Alliance

LEADERSHIP

Created frameworks to streamline business operations.

Created focus groups and census measuring tools.

Created work shift schedules to ensure customer service structure.

CASE MANAGER DEPARTMENT OF HUMAN SERVICES DECEMBER 2015 – NOVEMBER 2014

Creating frameworks to assist in business operations.

Contributing to focus groups and census measuring tools to assess inbound and outbound calls.

STORE MANAGER FIRST AMERICAN TITLE LENDING JULY – OCTOBER 2014

Created a corrective action plan to address assistant store manager and customer service assistants.

Created a marketing plan for District Manager to show the demographical woes for store growth.

FORECLOSURE PREVENTION SPEC LAKEISHA T. GANTT, ATTORNEY FEBRUARY 2014 – MAY 2012

Structured my home virtual workplace.

Informed homeowners on a case by case needs analysis.

Measured inbound and outbound calls to lending institutions and customers to increase productivity.

THERAPY COORDIANTOR GEORGIA HAND SHOULDER AND ELBOW NOVEMBER 2011- MAY 2010

Used Customer Relations Management (CRM) software to coordinate therapeutic visits with Nurse Case Managers and Insurance Adjustors.

Created employment pictorial handbook.

Negotiated contracts to increase patient census.

ASSISTANT STORE MANAGER TMX FINANCE APRIL 2010- JUNE 2011

Tracked marketing trends in communities and local businesses.

Calculated end of the month reporting and forecasted next month’s profitability.

Determined how to reduce write offs of bad debt based from account management.

OFFICE ADMINISTRATOR RENEW YOUTH CENTER MAY 2009- OCTOBER 2007

Structured operations to create a kinesics’ approach to the Corporate Think Model.

Coordinated prescriptions from HRT physicians to the CEO.

LOAN ANALYST FIRST MAGNUS FINANCIAL CORPORATION NOV 2007 – APRIL 2009

Analyzed loans for data entry.

Coordinated loans from data entry to underwriting.

Trained temporary contract workers.

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